SARAVANAVIDHYA N

PROJECT: TRADEPORT DTP

• Lead support operations for the BC3 Critical Trade Banking product (IMEX Tradeport DTP) across 43 international markets.
• Provided end-to-end L3 support, including RCA, BUG fixing for high-priority incidents and service requests.
• Lead biweekly forums across 43 markets to review incidents, implement preventive actions, and identify automation possibilities.
• Led the automation, design, and PILOT rollout support of the IGD Automation initiative for the India market.
• Collaborated with Kibana teams to streamline and optimize batch monitoring processes by designing and implementing customized dashboards
• Led major incident management (MIM) calls as the Situation Manager, ensuring system on-time availability.
• Manage on-call rotation and ADO assignments to ensure timely coverage.

PROJECT : Khol's Retail

• Led a team of 10 FTEs across multiple locations and technologies, ensuring effective coordination and timely delivery.
• Analyzed requirements to identify impacted system components; performed impact analysis across the application landscape.
• Developed and modified COBOL-DB2 programs to meet client requirements, adhering to coding standards and project timelines.
• Ensured in preparation and review of UTR's and postproduction support activities.
• Prepared "Handover documentation" and facilitated knowledge transfer sessions to PROD Support and UAT teams
• Provided effort estimates for project tasks, created detailed work schedules, delegated tasks, and set clear expectations for the team.
• Monitored project progress and generated status reports for senior management and stakeholders.
• Tracked and communicated project milestones and deliverables, aligning with organizational initiatives such as CII, Codenizant, and PMR reviews.

PROJECT : Lloyd's Bank

• Led Process Transformation projects with 20+ FTEs across multiple locations and vendors, ensuring alignment and successful execution.
• Responsible for costing, estimation, and budgeting activities for process transformation initiatives, maintaining financial control and transparency.
• Represented the team in WAB (Work Authorization Board) calls, securing budget approvals and facilitating resource onboarding for various projects.
• Conducted daily Scrum calls with cross-functional teams to track progress, identify blockers, and ensure timely resolution of impediments and risks.
• Ensured data integrity and on-time execution of UAT (User Acceptance Testing), meeting all SLA commitments without delays.
• Participated in Release Management calls, proactively highlighting and managing risks and ensuring smooth deployment planning.
• Prepared and delivered RAG (Release and Deployment) weekly dashboards, providing accurate and timely project updates to stakeholders.

PROJECT : Lowe's Retail

• Managed team of 15 FTE's with Cross location and Cross technology
• Manged to work with Multi-vendor Cross -technology teams to understand and freeze requirements.
• Responsible for identifying Scope and Zero down requirements liaising with PO.
• Worked at CLIENT location for Freezing Design requirements
• Facilitated stakeholder management and ensure business Sign-off's obtained in Stakeholder meetings.
• Ensure to send Weekly project Dashboard reports to CLIENT.
• Identification of Key project Risks and tracking it to closure
• Participate in technical Code reviews with SME
• Responsible for Audits, PMRs and managing MPP's
• Resource onboarding and Project Metrics management in C2.0.

PROJECT : ACE INSURANCE

• Led the BC1 critical billing application (TARABS), ensuring seamless operations and system stability.
• Successfully obtained knowledge transfer from MFX and completed system takeover within the agreed timelines.
• Ensured Reverse KT documentation was completed and signed off by vendor to support ongoing maintenance.
• Managed and resolved blocker issues promptly to minimize business impact and maintain service continuity.
• Delivered L3 enhancements focused on optimization and fine-tuning of the TARABS module to improve performance and reliability.
• Collaborated with Center of Excellence (CoE) teams to streamline and optimize batch monitoring processes.
• Coordinated with third-party TARABS project teams to efficiently resolve conflicts and product issues.

PROJECT: Bank of America (BOA)

(Mar 2006 - Dec 2009)

Project 2 : eService Broker (May 2008 -Dec 2009)

• Led a cross-functional team of 20 FTEs across multiple technologies for the successful delivery of the eService Broker project.
• Reviewed and validated Functional Specification Documents (FSDs) and High-Level Designs (HLDs); conducted sign-off sessions with stakeholders.
• Directed the development and enhancement of COBOL-DB2 modules, ensuring adherence to performance and coding standards.
• Reviewed and approved Unit Test Cases (UTCs) and Unit Test Results (UTRs) to maintain testing quality and compliance.
• Responsible for end-to-end project management, including resource onboarding, and effort estimation.
• Represented the team in PMR reviews and Internal Audits

Project 1 :

(Mar 2006 - Apr 2008) MBNA Credit Cards, Addison, Texas.

(Mar 2006 - Mar 2007) _ Account processing ONLINE (APO), India, Chennai.

• Served as Onsite Coordinator, providing 24/7 SIT support for MBNA projects to ensure seamless issue resolution.
• Automated end-to-end disaster recovery (DR) job workflows using JCL INTRDR for DR batch jobs
• Conducted data mining and coordinated test cycle execution to maintain system integrity.
• Managed the development of COBOL-DB2 modules for the APO application
• Conducted reviews of code, Unit Test Cases (UTC), and Unit Test Results (UTR) to maintain compliance with standards and ensure defect-free releases.

PROJECT - McKesson & Bank of Ireland (HCL Perot Systems)

• Perform impact analysis, and create HLD and LLD documents.
• Coding and development of ONLINE CICS -DB2 modules for Hospital Enquiry systems
• Responsible for developing COBOL -DB2 Programs for managing reporting of HMS systems
• Unit test case preparation and Unit testing
• Provide post production warranty support

1 year in-house Mainframe training and CAMEX(Code Analyzer Metrics) tool development