Detail-oriented and analytical professional with over 5 years of experience in data-driven customer service, risk assessment, and operations. Skilled in collecting, organizing, and analyzing data to support business decisions and reporting. Proficient in SQL, Power BI, and Advanced Excel, with strong expertise in process documentation, issue resolution, and cross-functional collaboration. Adept at transforming raw data into actionable insights and communicating findings clearly. Actively transitioning into a full-time Data Analyst role, bringing a customer-focused mindset and a sharp analytical edge.
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Technical Skills
Languages: C, Java
Data Tools: SQL, Oracle PL/SQL, Advanced Excel, Power BI, Statistics, Tableau, Python
Web Technologies: HTML5,
CRM & Software: Salesforce, Zendesk, Tally
OS: Microsoft Windows, macOS
Professional Skills
Preparing Data for Analysis using SQL – Coursera (2025)
Data Analytics Data Science – Kgisl Microcollege (Mar 2025 – Present)
Patient Admission & Discharge Analysis Using Tableau