Summary
Overview
Work History
Education
Skills
Certification
Project Spotlight
Timeline
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SARAYU RAVI

Coimbatore

Summary

Detail-oriented and analytical professional with over 5 years of experience in data-driven customer service, risk assessment, and operations. Skilled in collecting, organizing, and analyzing data to support business decisions and reporting. Proficient in SQL, Power BI, and Advanced Excel, with strong expertise in process documentation, issue resolution, and cross-functional collaboration. Adept at transforming raw data into actionable insights and communicating findings clearly. Actively transitioning into a full-time Data Analyst role, bringing a customer-focused mindset and a sharp analytical edge.

Overview

6
6
years of professional experience
1
1
Certification

Work History

BDA and Data Analyst Intern

Supreme Medical Systems
12.2024 - 05.2025
  • Networked among local business and community organizations to develop leads and generate business.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created dashboards to monitor and track key performance indicators.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
  • Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.

Debt Collector

Ccs Companies
06.2023 - 02.2024
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Documented customer payment interactions and account statuses for future reference.

Customer Service Professional

John Hancock Financial
07.2019 - 04.2023

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  • Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 200customers each day.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Education

Master of Engineering - Computer Science And Engineering

Kongu Engineering College
Erode, India
05-2014

Skills

Technical Skills
Languages: C, Java
Data Tools: SQL, Oracle PL/SQL, Advanced Excel, Power BI, Statistics, Tableau, Python
Web Technologies: HTML5,
CRM & Software: Salesforce, Zendesk, Tally
OS: Microsoft Windows, macOS

Professional Skills

  • Payment negotiation and closing tactics
  • Account management
  • Product expertise
  • Fraud detection and analysis
  • Customer relationship management
  • Product knowledge
  • Problem Solving
  • Analytical thinking
  • Issue Resolution

Certification

Preparing Data for Analysis using SQL – Coursera (2025)

Data Analytics Data Science – Kgisl Microcollege (Mar 2025 – Present)

Project Spotlight

  • Healthcare Patient health Analysis using Ms-Excel
    Identified seasonal and regional trends impacting patient inflow, enabling proactive planning for high-demand periods (e.g., flu season).
  • Provided actionable insights that informed hospital bed utilization strategies, staffing adjustments, and discharge planning improvements.
  • Utilized Excel and Power Query to clean, transform, and prepare large healthcare datasets for analysis and visualization.
  • Performed segmentation analysis to highlight high-risk patient groups with longer stays or frequent readmissions.
  • Recommended improvements to discharge procedures based on time-series analysis, helping reduce average patient stay by identifying delays in discharge processing.
  • Collaborated with stakeholders to present findings, ensuring clarity of insights for non-technical audiences through storytelling dashboards and visual summaries.
    Superstore Sales Analysis using Ms-Excel
  • Conducted sales trend analysis across regions, segments, and categories using Excel pivot tables
  • Identified key drivers of profit/loss and recommended discount strategy improvements
  • Created interactive dashboards to visualize KPIs and support decision-making
  • Presented insights that helped align sales strategy with profitability goals
    IMDB SQL Analysis – Movie Release Market Trends Using MySQL
    Designed and executed complex SQL queries to analyze IMDb movie data, extracting insights on genres, ratings, box office performance, and director/actor influence.
  • Performed data cleaning and transformation on raw IMDb datasets using SQL JOINs, CASE statements, and WHERE clauses to ensure data accuracy and consistency.
  • Identified top-rated movies by genre and year by leveraging SQL aggregate functions (AVG, COUNT, MAX, GROUP BY) and window functions (RANK)
  • Analyzed the correlation between budget and revenue to uncover profitability trends across different genres and decades.
  • Built SQL reports highlighting key metrics, such as most active directors, frequently collaborating actor pairs, and the evolution of average IMDb ratings over time.


Patient Admission & Discharge Analysis Using Tableau


  • Collected and prepared hospital discharge data for visualization and analysis using Mackaroo.com
  • Built interactive Tableau dashboards to track admission and discharge trends over time.
  • Analyzed patient flow by department, diagnosis, and length of stay to identify capacity bottlenecks.
  • Presented key performance indicators (KPIs) such as average length of stay, discharge rate, and readmission rate.
  • Provided actionable insights to hospital administration to improve resource allocation and patient throughput.
World Happiness Report Analysis Using Power BI
  • Analyzed global happiness scores using World Happiness Report datasets.
  • Designed interactive Power BI dashboards to visualize scores by country, region, and year.
  • Explored key factors such as GDP per capita, social support, life expectancy, and corruption perception.
  • Identified regional patterns and trends in happiness levels across multiple years.
  • Delivered insights on the strongest predictors of national happiness to support policy benchmarking.


Timeline

BDA and Data Analyst Intern

Supreme Medical Systems
12.2024 - 05.2025

Debt Collector

Ccs Companies
06.2023 - 02.2024

Customer Service Professional

John Hancock Financial
07.2019 - 04.2023

Master of Engineering - Computer Science And Engineering

Kongu Engineering College
SARAYU RAVI