Sarbani Alu
Daspur
Summary
Results-driven executive skilled in overseeing diagnostic services and enhancing patient experiences. Expertise in communication, complaint resolution, and operational management, contributing to zero escalations in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Senior Executive
Redcliffe Labs
Gurugram
11.2023 - 12.2025
- Oversee the daily operations of diagnostic labs, including patient registration, sample collection, testing, and reporting
- Handled 50+ pharma medical camps daily virtually with zero escalations
- Managed pharma 30+ home collections appointment form Registration to final report delivery.
- Ensure all diagnostic tests are conducted following protocols and guidelines to maintain quality and accuracy
- Coordinate with different departments like pathology, radiology, and microbiology to ensure timely diagnostic services
- Handle Customer inquiries and complaints efficiently, ensuring a smooth patient experience
Customer Care Executive Cum Telephone Operator
Apollo Clinic
Kolkata
07.2022 - 10.2023
- Managed calls, appointments, and patient coordination.
- Handled CRM updates and daily MIS reporting.
- Improved appointment conversions and reduced no-shows.
- Coordinated with internal teams for seamless service delivery.
- Ensured high patient satisfaction and complaint resolution.
Patients Services In OPD Executive
Apollo Multispeciality Hospital
02.2022 - 05.2022
- Managed OPD registration, appointments, and patient coordination
- Handled queries, billing support, and queue management
- Ensured smooth patient flow and reduced waiting time
- Maintained records and resolved patient issues efficiently
Pathology coordinator
Belle Vue Clinic
08.2021 - 10.2021
- Coordinated pathology tests, sample collection, and report delivery
- Managed scheduling, tracking, and patient communication
- Ensured timely reports and smooth lab operations
- Maintained records and followed quality protocols
Floor Coordinator in IPD
Belle Vue Clinic
02.2021 - 03.2021
- Responsibility : Floor Coordinator in IPD.
Education
BACHELOR OF HOSPITAL MANAGEMENT - Bachelor of business administration Hospital Management
GURUNANAK INSTITUTE OF TECHNOLOGY
Panihati, West Bengal, India07.2022
H.S -
GHATAL VIDYASAGAR HIGH SCHOOL
Ghatal, WB01.2018
MADHYAMIK -
DASPUR VIVEKANANDA HIGH SCHOOL
DASPUR01.2016
Skills
- Determined to learn new things quickly and comfortably
- Good communication skills
- Quick Learner
- Upsell Expert
- CRM Expertise
Languages
Bengali
English
Hindi
Activities
- Diploma in computer application (DSA)
- Project and Presentation
- Expertise in Advance Excel
Hobbies and Interests
- Cooking
- Playing cricket
- Listening music
- Dancing
Disclaimer
I, Sarbani Alu do hereby declare that the statements made in this document are true to the best of my knowledge and belief.
Personal Information
- Father's Name: Prasanta Alu
- Mother's Name: Sikha Alu
Timeline
Senior Executive
Redcliffe Labs
11.2023 - 12.2025
Customer Care Executive Cum Telephone Operator
Apollo Clinic
07.2022 - 10.2023
Patients Services In OPD Executive
Apollo Multispeciality Hospital
02.2022 - 05.2022
Pathology coordinator
Belle Vue Clinic
08.2021 - 10.2021
Floor Coordinator in IPD
Belle Vue Clinic
02.2021 - 03.2021
BACHELOR OF HOSPITAL MANAGEMENT - Bachelor of business administration Hospital Management
GURUNANAK INSTITUTE OF TECHNOLOGY
H.S -
GHATAL VIDYASAGAR HIGH SCHOOL
MADHYAMIK -
DASPUR VIVEKANANDA HIGH SCHOOL