Sarbashish Basu
Bangalore
Summary
Performance-oriented Sales and business leader offering exceptional record of achievements over a 10+ year career in multiple industries with excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements in the functionality of the business. Driven and ambitious sales leader with sound judgement, dedicated to continuous business improvement focused on enhancing revenue, streamlining, and automating business operations using good planning and excellent interpersonal communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Enterprise Account Executive
Browserstack
04.2024 - Current
- Enhanced team performance through mentoring junior account executives, sharing best practices, offering constructive feedback and training to new joinees.
- Currently managing a $2.2M book with Enterprise accounts. Currently focussed on ensuring no churn to the business and upsell and cross-sell with an annual IACV quota of $1MM.
- Currently at 84% of my IACV and overall quota with a Quarter pending.
- Handled escalated customer issues, working towards a resolution that benefited both the client and our organisation in the long term.
- Closed the biggest deal in 5 years within our segment with an IACV of $232,000.
- QoQ, consistently in the top 10 percentile in terms of achievements of the AE population within Browserstack.
Enterprise Account Executive
Browserstack
05.2022 - 03.2024
- Built and cultivated a healthy pipeline of potential customers.Maintained a 100%+ of pipeline quota for all quarters.
- Overall achievement of 116% of IACV quota in FY23-24 and a renewal achievement of 94.6%
- Generated and qualified CXO level leads and closed new hunting leads through prospecting, cold calling and cold emailing campaigns.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints with periodic QBRs and MDRs.
- Have closed deals $100K+ ARR and maintained a relationship with them for continuous upselling.
- Well-versed with lead qualification techniques of BANT and MEDICC.
Business and Strategy Manager
Decentro
10.2020 - 12.2021
- Decentro is a Banking API platform where I grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Increased the client base which was at 13 to currently a 125+ over the span of the last 12 months.
- Managed, trained and mentored a team of 5 sales, strategy and sales operations individuals.
- Grew companies ARR from 70K USD to 1MM+USD in a span of 12 months.
- Worked closely with product and the founders to gain valuable feedback from clients and make the product a better market fit, and also played an extensive role in product pricing.
- Worked closely with marketing to plan online GTM strategies, social media campaigns for better outreach.
Enterprise Sales Manager
Recko Software Private Limited
10.2019 - 09.2020
- Recko is an AI-powered reconciliation platform where I have been managing a team of sales personnel working towards SAAS sales for a span of 12 months
- Worked on developing the model for qualifying and generating leads and connections to the C-level executives in leading companies in india.
- Created and launched new online marketing strategies, resulting in 35% increase in the company MRR.
- Continuously working with the product, customer success and marketing teams to facilitate the smooth functioning of the product, revenue generation and ensure exemplary post sales customer service.
Vice President Sales, Technology and Operations
Minance
01.2019 - 07.2019
- Plan, direct ,manage the activities of all new projects taken up by the company and manage the project from planning to completion status within deadlines decided by the management
- Plan and manage lead generation for the company with the help of the team. Have been responsible for the generation of 5500 leads in the last 6 months
- Confer with board members, organisation officials, or staff members to discuss issues, coordinate activities, resolve problems
- Lead directly and take part in active management and review of all processes in the company leading to customer support, technology, automation, and trading operations to work towards more seamless customer experience
- Directly managed and acquired 800 clients as an Investment Manager with an AUM of 40 Crores+ and service all their financial needs within the company and coordinate internally and externally for the same to work towards revenue generation and excellent customer service
Senior Associate, Investor Relations
Minance
08.2016 - 12.2018
- Joined as the 3rd employee of the Minance a private wealth management company along with the CEO and VP of the company and spearheaded on all operations of the company and built a team of 42 members as of today
- Acquired and managed 600 clients directly managing an AUM of 30 crores+ as an Investment Manager and servicing them and working as the liaison between them and the company and helped it grow 5X to 3000 clients as of today
- Worked on building brand image, business development, sales and awareness about the company increasing visits on the website 3 times of what was initially visited during the initial stages of the company
- Single handedly built the operations of the company and built a team for the back end operations
- Helped in coaching, training and recruiting of new operations analysts and Investment managers to manage quality control and maintain company and industry standards of impeccable customer service
Financial Analyst-II
Goldman Sachs
07.2014 - 08.2016
- Worked in the operations department with Goldman Sachs after being selected as one of the 6 members out of 300 candidates in the hiring drive conducted.
- Worked in the Asset Servicing division, servicing other external counter parties in settlement of claims and managing client money risk. Worked in the settlement of corporate action transactions in the EMEA, CREST and critical Southeast Asian markets.
- Worked closely with the operations and IT department on the automation of internal processes to save weekly man-hours and better utilization of resources.
- Constant interactions with external counter-parties and other famous Investment banks in facilitating the settlement of claims.
Summer Internship Programme
Kanzai Nerolac Paints
05.2013 - 07.2013
- Research on the project titled- "Market Potential Analysis in the Kolkata Region"
- Conducted a complete market review of the current market share in the market in terms of both emulsion and industrial paints.
- Chalked out reasons for the better service of clients by other top paint brands in comparison to Nerloac and suggested means to do the same.
- Using some of the techniques to better the customer support provided lead to a growth of 13% in monthly sales in the following quarter with better customer retention.
Education
Bachelor of Business Management - E-Banking And Finance
Department Of Commerce & School Of Management
Manipal, KA2014
CISCE - Commerce
St. James' School
Kolkata, WB2011
Skills
- Client service and sales oriented
- Sale expertise
- Customer service
- Operations and finance expert
- Investments
- Team building and management
- Leadership
- Process automation and Project Management
- Business development and planning
- Excellent written and Verbal communication
- Business and GTM Strategy
- Account Management
Certification
- NISM-Series-X-A: Investment Adviser (Level 1) Certification Examination
- NISM-Series-V-A: Mutual Fund Distributors Certification Examination
- NISM-Series-VIII: Equity Derivatives Certification Examination
- NISM Series-III-A: Securities Intermediaries Compliance (Non-Fund) Certification Examination
Personal Information
- DOB: 27/03/1993
- Nationality: Indian
- Languages Known: English, Hindi, Bengali
Timeline
Senior Enterprise Account Executive
Browserstack
04.2024 - Current
Enterprise Account Executive
Browserstack
05.2022 - 03.2024
Business and Strategy Manager
Decentro
10.2020 - 12.2021
Enterprise Sales Manager
Recko Software Private Limited
10.2019 - 09.2020
Vice President Sales, Technology and Operations
Minance
01.2019 - 07.2019
Senior Associate, Investor Relations
Minance
08.2016 - 12.2018
Financial Analyst-II
Goldman Sachs
07.2014 - 08.2016
Summer Internship Programme
Kanzai Nerolac Paints
05.2013 - 07.2013
- NISM-Series-X-A: Investment Adviser (Level 1) Certification Examination
- NISM-Series-V-A: Mutual Fund Distributors Certification Examination
- NISM-Series-VIII: Equity Derivatives Certification Examination
- NISM Series-III-A: Securities Intermediaries Compliance (Non-Fund) Certification Examination
Bachelor of Business Management - E-Banking And Finance
Department Of Commerce & School Of Management
CISCE - Commerce
St. James' School
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