Sarbeswar Mandal
Medinipur
Summary
Excelling in customer relationship management and sales strategy. Proven track record in driving customer acquisition and retention, while leading teams to exceed sales targets. Skilled in financial analysis and adept at resolving complex client situations, fostering a high-performance environment.
* Increase sales revenue
* Expand customer base
* Improve customer satisfaction
* Enhance brand visibility
As a Branch Sales Manager at Axis Bank, the role involves driving business growth, managing sales teams, and building customer relationships to achieve sales targets and expand the bank's presence.
Overview
14
14
years of professional experience
4014
4014
years of post-secondary education
Work History
Axis Bank (Branch Sales Manager)
Axis Bank
Medinipur
12.2011 - 07.2025
Axis Bank LTD
Branch Sales Manager
• - Responsible for Sales of Bank's products & Manage Relationships for a Portfolio of customers (both
Existing and NTB - New To Bank)
• - Customer service - address walk in customers issues
• - Cross Sell - Investment products like Mutual Fund, Insurance & Current account & Saving account
• - Manage Operations like A/c opening, Fixed Deposit, Lockers, Forex etc.
• - Deepening of existing Current account & saving account relationships and ensure retention of
customers
• - Generate referrals from internal database
• - Generate and Review Reports. Handle filing
• - Monitor cash levels, fraud control, etc.
• - Cost Management and staff productivity
• - Branch administration & ATM (onsite) management
Lead, mentor, and develop branch staff.
Drive customer acquisition and retention initiatives.
Handle complex customer inquiries and resolve issues.
Prepare and present financial reports to senior management.
Engage with the local community to promote bank services.
Implement strategies to enhance branch profitability.
Education
B.Ed - Sanskrit Honours
VIDYASAGAR University
Medinipur , India 09.2010 - 11.2011
Master of Arts - Sanskrit Honours
VIDYASAGAR University
Medinipur , India 08.2008 - 07.2010
Bachelor of Science - Sanskrit Honours
SABANG SAJANIKANTA MAHAVIDYALAYA
Medinipur , India 08.2005 - 04.2008
NARAYANGARH RRCLUS NIKETAN
Medinipur , India Pakurseni Ganavarati Sikha Niketan
Medinipur , India Skills
- Sales management
- Customer relationship management
- Report generation
- Financial analysis
- Leadership
- Manage operations like account openings, fixed deposits, and lockers
- Ensure customer service delivery
- Coach and mentor others
- Create a performance-oriented environment
- Communication
- Be able to communicate well in English and the local language Be able to communicate well both verbally and in writing
- Sales
- Have a high sales orientation
- Have excellent lead generation and conversion skills
- Be able to meet sales targets consistently
- Teamwork
- Be able to work well in a team
- Manage risk and uncertainty for self and team
- Provide timely feedback to central team
- Other skills
- Handle pressure and meet deadlines
- Manage complex client situations
- Be ready to travel locally for meeting customers
- Monitor cash levels and fraud control
- Develop training programs for sales representatives
Timeline
Axis Bank (Branch Sales Manager)
Axis Bank
12.2011 - 07.2025
B.Ed - Sanskrit Honours
VIDYASAGAR University
09.2010 - 11.2011
Master of Arts - Sanskrit Honours
VIDYASAGAR University
08.2008 - 07.2010
Bachelor of Science - Sanskrit Honours
SABANG SAJANIKANTA MAHAVIDYALAYA
08.2005 - 04.2008
NARAYANGARH RRCLUS NIKETAN
Pakurseni Ganavarati Sikha Niketan