Sarbjeet Singh
Ambala
Summary
Assistant Manager with expertise in supervising daily operations and fostering a productive work environment. Proven track record in enhancing profitability and employee performance through effective communication and conflict resolution. Experienced in managing multiple priorities to ensure smooth organizational functioning. Skilled in mentoring new talent and maintaining comprehensive documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader | Operations
TaskUs
Chandigarh
01.2020 - 06.2025
- Led team of 25+ associates, including subject matter experts, to drive operational success.
- Oversaw daily operations to ensure efficiency and compliance with company policies.
- Coordinated team schedules to optimize resources for streamlined workflows.
- Implemented process improvements to enhance service delivery and boost customer satisfaction.
- Managed inventory levels to guarantee timely availability of essential resources.
- Analyzed performance metrics to pinpoint areas for operational enhancement.
- Coached associates through one-on-one sessions, improving performance and managing BQ metrics.
- Facilitated regular reviews with clients and internal stakeholders, fostering collaboration.
Assistant Manager
Concentrix
Chandigarh
09.2020 - 12.2024
- Led team of 25+ associates, including subject matter experts, to drive operational success.
- Assisted in developing team schedules and maintaining operational efficiency.
- Coordinated training sessions for new staff to enhance service quality.
- Managed inventory levels using inventory management systems and tools.
- Led team meetings to discuss updates and address operational challenges.
- Implemented customer feedback processes to improve service delivery strategies.
- Fostered a positive work environment through effective communication and collaboration.
- Resolved customer complaints by providing timely solutions and support services.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Quality Analyst
E Clerx
Chandigarh
05.2018 - 09.2020
- Conducted quality assessments on products and services to ensure compliance.
- Collaborated with cross-functional teams to identify process improvements.
- Facilitated training sessions for staff on quality standards and procedures.
- Analyzed performance data to support decision-making processes.
- Reviewed customer feedback to identify trends and areas for enhancement.
- Implemented corrective actions for identified quality issues promptly.
- Coordinated audits to assess adherence to quality management systems.
- Conducted root cause analysis to investigate the source of problems in production process.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
Sr. Executive - Product & Process
IBM Global Process (Concentrix)
Chandigarh
09.2016 - 05.2018
- Assured quality services to all the customers.
- Making outbound calls to different regions of India regarding HDFC home loan
- Informing customers about the eligibility criteria and fixing appointment
- Following up with regional support/POC about documentation
- Making sure that all the documents are picked on time for faster processing of loan
- Top performer in Cold calling sales process
Education
MBA -
Guru Jambheshwar University of Science & Technology
Hisar01.2015
B.A -
Kurukshetra University
Kurukshetra01.2013
High School -
GRSD high school
Ambala City01.2010
Skills
- PeopleSoft management
- Product and process training
- Presentation skills
- Client relationship management
- Employee performance evaluation
- Customer satisfaction (CSAT)
- Net promoter score (NPS)
- Coaching and feedback
- Service level agreement (SLA) management
- Training manuals and SOPs
- Hiring single point of contact (SPOC)
- CRM tools proficiency
- Website design expertise
- Microsoft Office Suite
Certification
- People Management.
- Client Product and Process.
- Tally
- F.M.E.A
- C.O.E.B.C
Accomplishments
- Part of many successful process establishments which helped in revenue generation and increase in the headcounts for the organization.
- Outstanding performer award from Client
- Won Ops assessor for the LOB
- Reward & Recognition - Won for 8 quarters
Affiliations
I hereby confirm that the above information is accurate to the best of my knowledge and belief
Work Type
Full TimeWork Location
HybridRemoteOn-SiteTimeline
Assistant Manager
Concentrix
09.2020 - 12.2024
Team Leader | Operations
TaskUs
01.2020 - 06.2025
Quality Analyst
E Clerx
05.2018 - 09.2020
Sr. Executive - Product & Process
IBM Global Process (Concentrix)
09.2016 - 05.2018
MBA -
Guru Jambheshwar University of Science & Technology
B.A -
Kurukshetra University
High School -
GRSD high school
Similar Profiles
Harshita JoshiHarshita Joshi
Customer Service Executive at TaskUsCustomer Service Executive at TaskUs
Kevin ArtiendaKevin Artienda
Sales Account Executive at TaskUsSales Account Executive at TaskUs
Sameer AnsariSameer Ansari
Content Moderator at TaskusContent Moderator at Taskus
SATYAM UPPALSATYAM UPPAL
IDFC FIRST BANK at SALES OFFICERIDFC FIRST BANK at SALES OFFICER
SIDHAM JAINSIDHAM JAIN
Accountant at CA Amit GuptaAccountant at CA Amit Gupta