JIRA
Sarbotrik Basu
Digital Product Manager
Mumbai
Summary
Results-driven digital product manager with expertise in developing innovative banking solutions. Skilled in managing multiple stakeholder communications to drive seamless product development and enhance customer experiences. Adept at overseeing digital transformations, optimizing processes, and delivering impactful financial services.
Overview
1
1
year of professional experience
Work History
Digital Journey Owner
IDFC First Bank
07.2024 - Current
- Driving end to end delivery of all digital products and solutions of the bank across India in the education loan business segment for all D2C, physical and assisted channels
- Designed and developed optimal digital workflows and systems using various tools based on various business and policy requirements
- Led and managed the entire life-cycle of all projects for delivery and maintenance of all digital services offered by the bank from ideation to final delivery as well as further iterations by employing agile methodologies
- Managed entire lifecycle of project as well as stakeholder communication through JIRA and Kanban dashboards
- Coordinated regularly with internal business, operations, compliance, policy teams as well as external entities such as RBI, Salesforce, Perfios etc
- Worked with business teams to identify on ground user pain points as well perform competitive benchmarking to design improved digital solutions than peers.
- Worked with policy makers such as RBI, internal audit, compliance and legal teams to design better digital services through effective policy management in technical solutions
- Led a team of 10+ developers from PWC to develop all the technical builds on Salesforce Dot Com Loan Originating System and FinnOne Loan Management system
- Delivered more than 20+ projects related to policy implementation and revenue growth and enhancing user experience
Management Trainee
IDFC First Bank
04.2024 - 06.2024
- Critically analyzed and performed competitive benchmarking for IDFC First Bank among Indian banks and NBFCs in the education loan department
- Conducted thorough primary research among IDFC First Bank and non-IDFC First Bank customers to analyze and identify the key pain points in the entire journey flow.
- Provided recommendations from the extensive research conducted to improve visibility, improve customer engagement, reduce TAT integrate advanced features such as DMS, Automated Underwriting and Chatbot, Customer Engagement portal
- Developed wireframes for final presentation to demonstrate recommendations visually to the Digital Solutions Head
Education
MBA - International Business
Indian Institute of Foreign Trade
04.2001 -
Bachelor of Engineering - Printing Engineering
Jadavpur University
04.2001 -
Skills
Data Analytics
Accomplishments
1. Represented IIFT in the National Finals of the CFA Global Research Challenge, 2024 and secured the position of Zonal Winners for the East zone in the CFA Global Research Challenge, 2024
2. Working in tandem with the placement committee to structure and design a tailor made model for the mentorship of MBA 1st year students for their summer internship programme by preparing a through module, conducting knowledge transfer sessions, mock GDs, interviews and reviews
3. Worked with college administration to convince them to invest more than Rs. 1400000 in enhancing hostel infrastructure
Software
Python
SQL
Langflow
REST API
POSTMAN
Figma
Interests
Use of AI and ML to develop financial solutions such as trading algorithms, valuation models,portfolio management and fundamental analysis software
Timeline
Digital Journey Owner
IDFC First Bank
07.2024 - Current
Management Trainee
IDFC First Bank
04.2024 - 06.2024
MBA - International Business
Indian Institute of Foreign Trade
04.2001 -
Bachelor of Engineering - Printing Engineering
Jadavpur University
04.2001 -
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