Sarda Prasad
Head Of Operations
BANGALORE,Karnataka
Summary
With over 15 years of expertise in various areas, including Sales Operations, Salesforce Administration, Project Management, Client Management, Supply Chain, Partners Operations, Pricing & Strategy, and Order Management, I am a versatile professional. My credentials include CSM® and PRINCE2® certifications, Lean Certified, and an MBA, underscoring my commitment to excellence and continuous improvement in my field.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Head of Operations
HIVEMINDS
BANGALORE
10.2021 - Current
- Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
- Recommended sales strategies for improvement based on regular market research and competitor analysis.
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
- Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
- Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands.
- Identified, developed and launched innovative tools or systems to achieve sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Created policies and procedures for all sales staff to follow to keep departmental operations running successfully.
- Responsible for planning and preparing the QBR, which is typically held on a quarterly basis. This involves setting the agenda, gathering relevant data, and coordinating with other stakeholders, including the sales leadership team and other departments like marketing and finance.
- Analyzing sales performance data , focusing on key performance indicators (KPIs), revenue figures, win/loss analysis, market trends, and other relevant metrics.
- Leads or contributes to the presentation of the QBR. Present the findings, insights, and recommendations based on the data analysis.
Operation Manager Sales Operations
AMAZON INDIA PVT LTD.
BANGALORE
10.2020 - 09.2021
- Analyze and evaluate the entire sales process, identifying bottlenecks, inefficiencies, and areas for improvement.
- Develop and implement strategies to streamline and optimize sales operations, from lead generation to deal closure.
- Collaborate with sales leadership to develop accurate sales forecasts and sales targets.
- Monitor and analyze sales data, identifying trends and providing insights to aid in strategic decision-making.
- Create and maintain sales reports and dashboards to track key performance indicators (KPIs) such as sales pipeline, conversion rates, and revenue.
- Provide regular sales performance reports to senior management and sales teams.
- Evaluate, implement, and manage sales technology and tools, such as CRM systems, sales automation software, and analytics platforms.
- Ensure the sales team is proficient in using these tools and provide training as needed.
- Develop and implement sales training programs to enhance the skills and knowledge of the sales team.
- Foster a culture of continuous learning and improvement within the sales department.
- Collaborate with sales leadership to align sales strategies with overall business goals and objectives.
- Ensure that the sales team is focused on the right target markets, customer segments, and product offerings.
- Optimize sales territories, ensuring equitable distribution of leads and opportunities among sales representatives.
- Monitor territory performance and adjust as needed to maximize revenue potential.
- Design, implement, and manage sales compensation plans and incentive programs to motivate and reward the sales team.
- Ensure that compensation plans are aligned with sales objectives and company profitability.
- Collaborate with other departments such as marketing, finance, and customer support to align strategies and processes that impact sales.
- Facilitate communication and coordination between sales and other departments.
- Maintain data accuracy and consistency within the CRM system and other sales-related databases.
- Implement data governance policies and procedures to ensure data quality.
- Ensure that the sales team adheres to all relevant laws and regulations, including compliance with industry-specific standards.
- Implement and enforce ethical sales practices.
Ops Manager - Salesforce
Genpact
BANGALORE
08.2019 - 09.2020
- Lead a team of Salesforce administrators, providing guidance, mentorship, and support.
- Assign tasks and projects to team members, ensuring alignment with organizational goals and priorities.
- Conduct regular team meetings, training sessions, and performance evaluations to foster professional growth and development.
- Manage and maintain the Salesforce and other sales tech platform, including user management, security, data integrity, and customization.
- Monitor system performance, troubleshoot issues, and implement enhancements to optimize platform efficiency.
- Collaborate with stakeholders to understand business objectives and translate them into Salesforce strategies and initiatives.
- Develop and maintain a roadmap for Salesforce enhancements, prioritizing projects based on business impact and ROI.
- Oversee data governance and data quality initiatives to ensure accurate and reliable information within Salesforce.
- Implement data import/export processes and data cleansing activities as needed.
- Manage integrations between Salesforce and other systems, ensuring data flows smoothly.
- Evaluate and recommend third-party applications from the Salesforce AppExchange to enhance platform functionality.
- Create and maintain reports and dashboards to provide insights into sales, marketing, and customer service performance.
- Analyze data to identify trends and opportunities for process improvement.
Operations Manager (OM, Partner/Sales Ops, Q2C)
CONCENTRIX LTD.
BANGALORE
04.2014 - 08.2019
- Managed team of 200+ consists of Analyst, SMEs, Leads & Team Managers.
- Provide inspired leadership for the organization. Make important policy, planning, and strategy decisions.
- Develop, implement, and review operational policies and procedures.
- Assist HR with recruiting when necessary. Support worker communication with the management team.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, auditing, and client Invoicing. Work with senior stakeholders & client management.
- Work with the senior management to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the organization. Handled multiple teams which support booking and query for EDI orders.
- Provides end to end solution to VMware Partner to close their order booking.
- Preparing and Managing Weekly, Monthly and Quarter business reviews with VMware clients.
- Handled UAT assignments (User Acceptance test) pertaining to New Products, new system enhancements.
- Handled critical Operations Report- Complex Order Tracker, Revenue recognition report, etc.
- Managed Quality and Training for International Technology Global clients.
- Responsible for generating new strategies and plans for improving overall quality.
- Evaluate effectiveness of New Hire Training interventions and closely monitor progress of newly hired candidates.
- Engage with new hires on a weekly basis to ensure comfort and flexibility of working environment. Highlight issues if any to all
- concerned and help control employee dissatisfaction.
- Strengthening Quality Management processes/framework to enhance quality delivery.
- Propose corrective/improvement solutions based on facts and data. Implement and monitor improvement projects globally.
- Worked/Interacted with Contracts, Quoting, Install Base, Agreement, AR, Collections, Customer Data management team.
- Responsible for managing Partner Operations, Registration, Success Centre & Shared Services for VMWare Partners.
Order Management Lead
Oracle
BANGALORE
06.2007 - 04.2014
- Overseeing the entire order processing cycle. This includes receiving, reviewing, and verifying customer orders for accuracy, completeness, and compliance with company policies.
- Worked closely with sales, customer service, and inventory teams to ensure seamless order execution.
- Managed a team of order processing specialists. This involves setting performance goals, providing training, and ensuring that the team works effectively to meet order processing targets.
- Evaluate and improve order processing workflows to enhance efficiency, reduce errors, and decrease order cycle times. which involved implementing new technology or software solutions to streamline processes.
- Generate reports and analyze order management data to identify trends, areas for improvement, and key performance indicators, which help in making informed decisions and process enhancements.
- Address and resolve any issues that may arise during order processing, such as order discrepancies, shipping errors, or customer complaints.
- Spear-heading an initiative aimed at creating a Std Global Process called as 24X5 for HW & SW Business.
- Responsible for Order management catered to North America & LAD regions for Hardware & first-year support.
- Deliver & improvise on set KPI’, Synergize with various internal groups on operational front for completion of projects. Engagement with the Sales organization to drive quality of submissions & increase TAT on order processing.
- Multi-region operations management, Customer relations, Satisfaction & Quality management. Project planning, development,team building & staff retention.
- Worked closely with Upstream & downstream teams like - Quoting, Contracts, Agreement, IB, AR, Collections etc.
Education
Bachelor’s Degree in Commerce -
Utkal University
Bhubaneshwar 04.2001 -
MBA -
ISBM
Bangalore 04.2001 -
Skills
Effective leader
Business Development
Decision-Making
Sales Operations
Salesforce Administration
Business Operation
People Management
Project Management
Certification
Certified Scrum Master
Timeline
Prince2 Foundation and Practitioner
01-2022
Certified Scrum Master
12-2021
Head of Operations
HIVEMINDS
10.2021 - Current
Operation Manager Sales Operations
AMAZON INDIA PVT LTD.
10.2020 - 09.2021
Lean Six Sigma
07-2020
Ops Manager - Salesforce
Genpact
08.2019 - 09.2020
Operations Manager (OM, Partner/Sales Ops, Q2C)
CONCENTRIX LTD.
04.2014 - 08.2019
Order Management Lead
Oracle
06.2007 - 04.2014
Bachelor’s Degree in Commerce -
Utkal University
04.2001 -
MBA -
ISBM
04.2001 -