Sardar Sandeep Singh
Hyderabad,TS
Summary
Customer Service Representative with 3+ years’ experience in international voice, chat, and email support, skilled at resolving escalations and improving satisfaction. Promoted to Engagement Officer (HR Coordinator) for exceptional payroll and people management performance. Flexible to work in US shifts.
Overview
4
4
years of professional experience
Work History
Engagement Officer (HR coordinator)
Foundever (Sykes & Sitel)
Hyderabad
10.2024 - 09.2025
- Conducting orientation for new employees by providing information packets, reviewing company policies, and payroll information, and explaining benefit programs
- Acted as the first point of contact for employees via voice and email channels, resolving HR and payroll queries with professionalism and empathy.
- Managed end-to-end employee lifecycle activities, including payroll coordination, salary inputs, and attendance tracking, ensuring 100% accuracy and compliance.
- Partnered with stakeholders to improve HR processes, enhancing employee experience and retention.
- Key Achievement: Ensured 100% payroll accuracy and timely processing for 50+ employees monthly, contributing to smooth operations and compliance.
Sr. Customer Service Representative
Foundever India (Sykes & Sitel)
Hyderabad
09.2021 - 09.2024
- Delivered accurate and timely resolutions to international voice, chat, and email inquiries, consistently achieving customer satisfaction targets.
- Handled escalations effectively, reducing repeat complaints and improving service metrics.
- Identified trends in customer concerns and recommended process improvements to management.
- Supported team members by cross-training and providing backup during peak periods.
Education
Bachelor of Computer Applications -
Dr. B.R. Ambedkar Open University
Intermediate Studies - undefined
Narayana Junior College
CBSE
Kendriya Vidyalaya
Skills
- International Voice, Chat & Email Support
- Employee Query & Escalation Handling
- Data Accuracy & Compliance Reporting
- Excellent Verbal & Written Communication
- Analytical Thinking & Problem-Solving
- Time Management & Multi-Tasking
- MS Office Suite (Excel, PowerPoint)
Languages
English
Hindi
Telugu
Punjabi
Hobbies and Interests
Travelling, Internet Research, Music
Timeline
Engagement Officer (HR coordinator)
Foundever (Sykes & Sitel)
10.2024 - 09.2025
Sr. Customer Service Representative
Foundever India (Sykes & Sitel)
09.2021 - 09.2024
Intermediate Studies - undefined
Narayana Junior College
CBSE
Kendriya Vidyalaya
Bachelor of Computer Applications -
Dr. B.R. Ambedkar Open University