Sardar Satnam Singh
DELHI
Summary
Results-oriented professional with extensive experience at DHL Express, specializing in customer service and problem resolution. Demonstrated success in improving customer satisfaction through effective communication and logistics management. Skilled in Microsoft Excel, dedicated to providing exceptional support and building customer loyalty in various settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Classification Agent
DHL EXPRESS (I) PVT LTD
05.2018 - Current
- Resolved customer inquiries and issues efficiently within customer service department.
- Contributed to operations of leading logistics and express delivery company.
- Provided exceptional support, enhancing customer satisfaction and loyalty.
Mailroom Executive
DEDHA INDIA HR SOLUTIONS PVT LTD
07.2015 - 04.2018
- Served as a mailroom executive
- Managed mail and package distribution
Customer Service Department
First Flight Courier Limited
02.2013 - 10.2013
- Engaged in activities of customer service department
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
M.B.A -
Swami Vivekanand Subharti University
Meerut 06.2025
Graduation -
Awadh University
Ayodhya01.2013
Senior Secondary -
U.P BOARD
Ayodhya01.2010
High School -
U.P BOARD
Ayodhya01.2007
Skills
- Microsoft Excel and Office
- Windows operating system
- Problem solving
- Flexible scheduling
- Polite communication
- Customer service
- Customs clearance knowledge
Languages
- Hindi, Native
- English, Native
Certification
- Recently Qualified the G-Card examination under Regulation 13(5) of CBLR 2018, with a solid understanding of customs clearance procedures and Indian customs regulations
Languages
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Classification Agent
DHL EXPRESS (I) PVT LTD
05.2018 - Current
Mailroom Executive
DEDHA INDIA HR SOLUTIONS PVT LTD
07.2015 - 04.2018
Customer Service Department
First Flight Courier Limited
02.2013 - 10.2013
M.B.A -
Swami Vivekanand Subharti University
Graduation -
Awadh University
Senior Secondary -
U.P BOARD
High School -
U.P BOARD
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