Sarena Juarez
New Albany,IN
Summary
Dynamic professional with a proven track record at JPMorgan Chase, excelling in customer service and compliance. Bilingual communicator skilled in problem-solving and recordkeeping, consistently enhancing customer retention and operational efficiency. Recognized for resolving conflicts effectively, contributing to a positive experience and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Associate Banker-ME
JPMorgan Chase
11.2022 - Current
- Contributed to higher retention by consistently exceeding customer service expectations.
- Ensured compliance with regulatory guidelines and internal procedures.
- Monitored transactions to uncover fraudulent activities.
- Handled various accounting transactions.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
Server Supervisor
Outback Steakhouse
01.2020 - 11.2023
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Supervised food presentation and plating to enhance visual appeal.
Education
New Albany High School
New Albany, INSkills
- Customer service
- Recordkeeping
- Mathematical accuracy
- Problem-solving
- Computer skills
- Excellent communication
- Organization and time management
- Bilingual
Timeline
Associate Banker-ME
JPMorgan Chase
11.2022 - Current
Server Supervisor
Outback Steakhouse
01.2020 - 11.2023
New Albany High School
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