SARFARAJ CHAUHAN
Sale's And Marketing
Mumbai
Summary
Challenging positions in Business Development, Sales and Channel Management with leading organizations and managing a proactive team in IT & Telecom sectors. Professional Synopsis Graduation with over 15 years’ experience in Business Development, New Market Development, Channel Management, Marketing with well-known organisations. Currently designated as an Asst. Manager –with Tata Teleservices (M) Ltd. Handled large team and Volumes. Successfully led teams to deliver positive results Experience in developing and managing channel network infrastructures Demonstrated skills in team management coupled with excellent organizational ability. Possess excellent interpersonal skills that have been put to good use while interfacing with clients for ascertaining requirements and delivering need-based product solutions.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Tata Teleservices Maharashtra Ltd
Mumbai
04.2019 - Current
- (TTML) spearheads the Tata Group's presence in the Indian telecom sector by being the premier telecommunication service provider, licensed to provide services in all circle
- TTML's bouquet of telecom wireline services
- Its suite of broadband Data Network & Application services include Gpon,Leased Lines,DSL, Wi-Fi, Ethernet, Managed Gateway services & Web
- Conferencing services etc
- Roles & responsibilities:
- Handling Retail Sales in the entire area of South Mumbai Circle
- Responsible for recruitment of new channel partners and off roll Team
- Formulating and implementing strategies aimed at achieving customer satisfaction
- Managing a team of 8+ sales executives leading them to achieve assigned targets and maximize market coverage
- Developing and maintaining strong and result oriented relationships with Key accounts and customers
- Increasing the adoption of the company’s Gpon , thus ensuring and increasing usage/
- ARPU thus ensuring retention of postpaid customers
- Conducting market surveys and research for the feasibility and permission of starting the services in new areas for Gpon fiber rollout
- Coordinating with all other departments and contractors for getting work done and ensure customer satisfaction
- Achievements:
- Successfully and fruitfully completed long 4 years’ service with TTL
- Successfully achieved all assigned targets constantly month on month
- Effectively led the sales team in achieving individual and team targets
- Sold highest number Gpon connection and given high revenue to the company
- TTL Gpon rollout contribution for new Bldg connectivity in south Mumbai location like
- BSE/Orchid Enclave/Ashok Gardens/Raja Bahadur/Earth Castle/Maker Chambers/Express
- Towers Etc.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Team Leader as Associate Tata Teleservices M Ltd
Global Innov,Futurz,Prime One
Mumbai
06.2009 - 04.2019
- Managing Wire line business (DEL, DSL, PRI, ILL) in South Mumbai market with team size of 8
- FOS Responsibilities and contributions
- Roles & responsibilities:
- Managing & training and motivating team to consistently achieving sales & revenue targets of all products
- Responsible for adequate market coverage by targeting different Segments like, residential, SME, in a cluster
- Responsible for churn management, increasing existing customer ARPU by cross selling
- Responsible for new market expansions and coordinating with permission & network team for connecting new potential buildings
- Support Team target by increasing market visibility & product awareness through demos, blitz and society schemes
- Awards:
- Four-time Wining rising star Award
- Wheel Deal scheme winner 2014 Across India
- Achievements:
- Promoted From Off roll Team Leader to On Roll
Direct Sales Executive
Sify Technologies Limited
01.2007 - 05.2009
- Sify Broadband Services specialized in wireline broadband connectivity,VOIP,Internet etc
- Roles & responsibilities:
- Selling Broadband Internet as a retail unit of the company, In order to generate enquiries and approaching the customers directly as well as Tele calling
- Handling Local Cable Operator and field engineer for cabling and making sure that connectivity to be done in time
- Checking stocks at cable distributors and local cable operators regularly to avoid inconvenience to the customers
- Direct reporting to Area manager.
Education
Bachelor Of Arts - Economics
Rajasthan University
Pilani Rajasthan 07.2006 - 07.2008
H.S.C - Economics
Board of Secondary Education Rajasthan
Pilani Rajasthan 07.2003 - 06.2004
Skills
Business DevelopmentAnalyze business potential, conceptualize & execute strategies to drive salesIncrease turnover and achieve desired targetsGenerate sales projections and forecasts, finalize sales targets for teamsMonitor competitor activities and devise effective counter measuresNew Market DevelopmentIdentify new market segments and tap profitable business opportunitiesCollate market intelligence to evolve market segmentation & penetration strategies forAchievement of product wise targetsChannel ManagementEnable business growth by developing a network of Channel Partners and didOperatorsGuide and manage channel partners to enable achievement of sales and revenueTargetsMarketingImplement marketing plans to build client performance and drive volumesOrganize road shows, promotions etc to enhance visibility and generate businessEnsuring high customer satisfaction and customer retention
Complaint resolution
Sales expertise
Technical Support
Teamwork and Collaboration
Planning and Coordination
Daily workflow improvement
Strong Team Player Positive attitude Adaptable Ability to develop strong customer relations Good communication and inter personal skills
Additional Information
- Marital status- Married
- Residential Address-Room No-9 Lohar Khata Dockyard Road Mazgaon Mumbai 400010 MH
- PREFERRED LOCATION Mumbai
Timeline
Assistant Manager
Tata Teleservices Maharashtra Ltd
04.2019 - Current
Team Leader as Associate Tata Teleservices M Ltd
Global Innov,Futurz,Prime One
06.2009 - 04.2019
Direct Sales Executive
Sify Technologies Limited
01.2007 - 05.2009
Bachelor Of Arts - Economics
Rajasthan University
07.2006 - 07.2008
H.S.C - Economics
Board of Secondary Education Rajasthan
07.2003 - 06.2004