Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Work Availability
Software
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SARFARAJ. K

SARFARAJ. K

Product (Technical Support Engineer)
Bangalore,karnataka

Summary

EXPERIENCE Experienced Technical Support Engineer with 1.9 years of dedicated service in Client Services, specializing in Product Support and adept at resolving and analyzing issues across various platforms, including web, iOS, and Android applications.

Proven track record of providing exceptional support to clients, demonstrating strong problem-solving skills and a deep understanding of diverse technical environments. Committed to ensuring optimal user experiences by swiftly addressing and resolving issues, contributing to the overall success of product performance and client satisfaction.

Overview

2
2
years of professional experience
5
5
Certification
4
4
years of post-secondary education
4
4
Languages

Work History

Trainee - Junior Analyst

BIRLASOFT
08.2022 - 06.2023
  • Responsible for: Client issue resolution and problem-solving, on-site support
  • Edit and update Azure AD, finishing P1, P2, P3, and P4 SLA tickets
  • Client Handling Experiences for the USA, EMEA, and CA Regions
  • Admin access to install or update the system, Outlook, and other issues that need fixing Setting up email accounts, sharing mailboxes, distributing mailboxes, upgrading the Microsoft license from Type E to Type D, and troubleshooting system and app issues
  • Utilize Manage Engine, Service Now, Basecamp, and Jira as ticketing systems.

Traniee - Techincal Support Engineer

HURIX DIGITAL
MUMBAI
06.2023 - Current
  • Resolving and analyzing product issues with web applications, iOS applications, and Android applications, including P1, P2, P3, and P4 SLA tickets
  • Client Handling Experiences for the USA, EMEA, and CA Regions
  • Connecting with our internal teams - DevOps and Developer to build the application as requested by the client and design it, and analyzing all end point issues in the product and providing the RCA & ETA to clients for customer satisfaction
  • Replicating the client issue in the product, analyzing it, and providing the client with the solution
  • Manage Engine, Service Now, Basecamp, Jira, and Zendesk are some ticketing tools
  • MS SQL Server database for storing and retrieving data

Education

Bachelor of Technology in Computer Science - Computer Science

SPARK CORRESPONDENCE INSTITUTE
Bangalore
06.2023 - Current

Diploma - Computer engineering & IT infrastructure

NTTF ( NETTUR TECHNICAL TRAINING FOUNDATION)
Bangalore
06.2019 - 07.2022

Skills

  • Operating Microsoft Excel
  • Structured Query Language (SQL)
  • Statistics
  • Good communication skill
  • Able to work in a team
  • Great problem solving skill
  • Project Coordination
  • Customer Relations
  • Customer Relationship Management
  • Project Management Abilities

Certification

  • Certified - AWS CLOUD QUEST: CLOUD PRACTITIONER
  • Certified - ARCHITECTING WITH GOOGLE COMPUTE ENGINE
  • Certified - MICROSOFT CERTIFIED: AZURE FUNDAMENTALS
  • Certified - MICROSOFT 365 CERTIFIED: FUNDAMENTALS
  • Certified - GOOGLE CLOUD FUNDAMENTALS: CORE INFRASTRUCTURE
  • Certified - MICROSOFT AZURE MANAGEMENT TOOLS AND SECURITY SOLUTIONS

Work Preference

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Jira

Zendesk

Postman

DevTools

Browserstack

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SARFARAJ. KProduct (Technical Support Engineer)