Sarfaraz Ahmed

• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

ð Managing overall operations for executing projects involving scoping, initiating, high level design & architecture, resource mobilization, execution within cost & time parameters.

ð Monitoring / tracking projects with respect to budgeted cost, demand forecasts, time over-runs to ensure timely execution of projects.

ð Steering Delivery Management for technical deliverables of concurrent projects.

ð Negotiating SLAs for large and medium-size business transformation projects.

ð Reviewing the IT security measures and safeguarding the information resources of the enterprise to maintain integrity, confidentiality and availability of data / application, Risk Assessment & Risk Treatment.

• Conducted periodic IT security audits, ensuring compliance with company policies and industry best practices.
• Delivered exceptional customer service by maintaining clear and consistent communication with end-users throughout the issue resolution process.
• Served as a primary point of contact for troubleshooting hardware and software issues on desktops, laptops, and mobile devices.
• Maintained accurate records of all Help Desk interactions, facilitating data-driven improvements to support services.
• Streamlined help desk processes for improved efficiency and quicker response times.
• Enhanced customer satisfaction by resolving technical issues promptly and professionally.

• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
• Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
• Streamlined network operations by automating routine tasks using advanced scripting techniques.

ð Billing the customer for fresh water supply and foul water drainage.

ð Updating customers move out/move in data into the database.

ð Performing the land search survey using map guide, mapinfo and adobe professional.

ð Sending the customer plan maps for drainage and fresh water supply by email.

ð Quality checking team's work as well as resolving their errors, if any.

• Led efforts to improve data governance practices, ensuring compliance with relevant laws and regulations.
• Developed comprehensive reports for management, enhancing decision-making capabilities.
• Managed the maintenance and updates of the MIS system, ensuring smooth operations across departments.
• Developed user manuals and documentation materials for newly implemented MIS systems, facilitating a smoother adoption process among staff members.