Professional Overview
Results-driven business operations executive with 25 years of experience in leading strategic and tactical business initiatives. Demonstrated expertise in driving large-scale transformations and managing change to consistently exceed company goals. Adept at building effective teams and fostering a professional culture rooted in trust and respect, with a focus on communication, coaching, and vision alignment.
Proven ability to turn underperforming organizations into top revenue producers through strategic thinking and relationship-building with C-suite executives. Known for enhancing customer relationships and delivering results within contact centers while managing complex occupational challenges and meeting business objectives.
Possesses extensive operational skills, with a strong background in policy regulation, budget management, and streamlining operations. Excels in establishing and overseeing large-scale campus operations across Finance, Business Development, Recruitment, Employee Experience, Training, Administration, and Facilities.
Recognized for creating competitive advantages and driving transformation across various industries, including BFSI, EduTech, Tech Support, Telecom, Retail, and Travel. A strategic leader with a focus on client engagement, operational efficiency, and cross-functional leadership, committed to improving organizational performance and reducing costs.
Global Operational Management
Business Strategy Formulation
Budget and Financial Control
Contract Management and Negotiation
Performance Management
Business Turnaround
Customer Satisfaction
Organizational Development
Workforce Planning
Transportation Management
Facilities Management