Sarfaraz khader
Digital marketing Strategist
Mangalore,KA
Summary
Goal-oriented marketing professional with expertise in data analytics, KPI tracking and campaign optimization. Gifted communicator and decisive planner with excellent project, time and strategy management skills. Innovative and cutting-edge with a discerning nature. Achievements include increasing traffic, market penetration and brand recognition with targeted and highly successful strategies. Successful at identifying bottlenecks, risks and threats to campaign strategies. Attentive, enterprising and tenacious in accomplishing objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Digital Marketing Strategist
Valueleaf Private Limited
11.2022 - 01.2024
- Developed strategic partnerships with influencers to increase brand reach and credibility.
- Strengthened brand communication with in-depth analyses of competitors, market and economic changes.
- Tracked key metrics and developed spreadsheets and data models.
- Generated reports to support development and implementation of marketing plans.
- Streamlined reporting processes by automating data collection from various sources into a centralized dashboard for easy access by team members.
- Enhanced user experience on websites by conducting thorough audits and making data-driven improvements.
- Analyzed website data such as traffic, interactions, conversions and goals to find areas of improvement.
- Analyzed campaign performance using Google Analytics, identifying areas of opportunity for growth and improvement.
Customer Service Representative
24/7.Ai
07.2020 - 01.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Baldwin Methodist College - Bachelors of Commerce
Bangalore University
Bangalore 04.2001 -
Karnataka Pre-University Certificate Examination
Baldwin Methodist College
05.2014
Secondary School Leaving Certificate -
Seventh Day Adventist
Bangalore 04.2001 -
Skills
Customer Segmentation
Campaign Implementation
Client Relationship Management
Google Analytics
Adobe Creative Suite
Keyword Research
Competitor Analysis
Campaign Management
YouTube Advertising
Retargeting Campaigns
ROI Measurement
Facebook Ads
Campaign Management
PPC advertising
Certifications
Digi-perform - Professional digital marketing course (February 2022 - August 2022)
Google ads search ads certification (October 2022)
Google ads display ads certification (October 2022)
Google ads video ads certification (October 2022)
Timeline
Digital Marketing Strategist
Valueleaf Private Limited
11.2022 - 01.2024
Customer Service Representative
24/7.Ai
07.2020 - 01.2022
Baldwin Methodist College - Bachelors of Commerce
Bangalore University
04.2001 -
Secondary School Leaving Certificate -
Seventh Day Adventist
04.2001 -
Karnataka Pre-University Certificate Examination
Baldwin Methodist College