SARFARAZ KHAN

• Developed and managed the recruitment and planning process to fill key positions.
• Created and implemented seafarer and crew retention strategies for the Main Fleet Vessels.
• Handling full crew change operations and coordination with port agents, ship owners, and external parties for approval.
• Conducted crew performance reviews, and implemented corrective actions to increase productivity.
• Liaised between management, the technical team, the marine superintendent, and seafarers by relaying work information, adjustments, and grievances.
• Maintained Crew Software Management.
• Connected with ship owners, principals, and developed strategies to achieve customer service goals.
• Implemented crewing policies, standard operating procedures, and managed quality and customer service.
• MLC, STCW, and CBA compliance.
• Vessel's Flag State Document Check.
• Coordination with the flag state authority and ITF officer to resolve the issues related to crew documentation and wage grievances.
• Handling all grievances of the DG Shipping of India related to crewing matters.
• Handling DG Shipping Sign-On and DG Sign-Off formalities.
• Worked in close collaboration with team members, seafarers, vendors, and agents to ensure that ship owners received high-quality service.
• CBA implementation and modification are based on the vessel's flag, and the union of seafarers.
• Crew mobilization for tankers and bulk carriers.
• Internal Audit.

• • Recruited new seafarer and planning for the main fleet vessels. Tanker, bulk, container.
  • Maintaining relationships with ex-hand seafarers to maintain the retention ratio.
  • Used data and analytics to improve company processes for recruitment, selection, and onboarding. I coordinated with the payroll team, manpower projection, and data entry team while scheduling seafarers to optimize productivity.
  • MLC / STCW Compliance Check.
  • Maintained the Crew Software Management system.
  • Used the Job Portal website and other media to communicate Seafarer recruitment processes, increasing understanding and consistent use.
  • Coordination with the Fleet Personnel Head, the owner's representative team for crew planning, and vessel takeovers.
  • Arranging in-house courses for all approved seafarers, and for re-joiners, as well.
  • Travel arrangements for approved members and joiners.
  • Arrangements, monitoring, and checking pre-joining medicals, flag state medicals, and pre-joining forms prior to the departure of crews.
  • Coordination with ex-hands crews to check the date of availability and keeping all records in software.

• • Crew planning for the tanker and dry fleet of vessels.
  • Developed and managed the recruitment and planning process to fill key positions.
  • Coordination with ex-seafarers to know their current status and availability.
  • Managing the sourcing team and helping them find the right candidates for the main fleet vessels.
  • Checking crew documents, reference checks, prior to proposing them to the principal/owners.
  • Verifying crew sea records by checking with the DG Shipping of India portal, immigration stamps, CDC, old contracts, and previous employers.
  • CES Test / CBT arrangement.
  • Wage negotiation with seafarers during the selection process.
  • Pre-joining briefing and debriefing process.
  • Handled all pre-joining processes of seafarers while placing them on LPG tankers, offshore vessels.
  • Managed Crew Management Software to keep crew data accurate for audit and planning purposes.
  • Coordination with unions, DG Shipping of India, and other authorities related to all crewing matters and grievances.
  • Handling the CBA contract, MLC, and STCW for audits.
  • Handling DG Shipping Sign-On and DG Sign-Off Formalities.

• Coordinated with owners and principals to fill their crew requirements for their delivery vessels.
• Oversaw the crewing operations end-to-end crew change process.
• Stayed abreast of all company and MLC/STCW regulations to verify compliance with IMO/MLC processes.
• Performed market analysis to gather maritime industry insights, and inform strategic plans.
• Resolved owners, principal inquiries, and complaints requiring management-level escalation.
• Proposed or approved modifications to project plans. i.e. New takeovers, single delivery vessels, and offshore vessels.
• Delegated work to staff, setting priorities and goals to close all crewing operational & Planning matters.
• Reviewed crew performance, and provided ongoing feedback and coaching to drive performance improvement.
• Analyzed business performance data and forecasted business results for upper management.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.

• Recruitment of seafarers for shipowners, i.e., Peter Doehle (Germany), AET, Thome, KOTC, SCI, RFL (Germany), Eagle Bulk.
• Crew planning for a single delivery voyage for the client, GMS Cash Buyer, ARGO Shipping. DTA, ACE Ship Recycling.
• Pre-joining formalities of seafarers for vessel tankers, dry fleet, and demolition vessels.
• Crew Visa process for all joiners.
• Database management for all approved candidates.
• Documents, checks, and verification through respective authorities.
• SWFS sheet making.
• Coordination with port agents, vendors, and manning partners to complete crewing operations.
• Flag statement documentations i.e. LIBERIA, PANAMA, MARSHAL ISLANDS, SINGAPORE etc.
• Coordination with Technical Supt. And Marine Supt for interview arrangements.
• Coordination with On-board Master for crew related matters i.e. documentations.

• Interview arrangement with the client.
• Employment visa submission for Saudi Binladen Group in the embassy.
• MOFA processing.
• Travel arrangements for candidates of Saudi Binladen Group.
• Candidate/database record keeping.
• Coordination with manpower agents.