Sarfaraz Qureshi
Retail Store Manager
Mumbai
Summary
A result oriented professional with an experience of 18 years in Retail Sales & Operations. An enterprising leader with proven abilities in leading teams towards achievement of organizational goals. Adapt in managing business operations with focus on top-line & bottom-line performance and expertise in determining company’s mission & strategic direction as conveyed through policies & objectives. Proficient in getting things done through subordinates & also nurture a healthy work environment.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Store Manager
Fashion Factory Vashi Raghuleela Mall
2 2022 - 04.2024
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed strategies for new customers acquisition
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Store General Manager
CENTRAL Vikhroli Embassy 247, FLFL
12.2019 - 02.2022
- Enhanced employee productivity by delegating tasks effectively and setting clear expectations for performance outcomes.
- Reduced shrinkage rates through diligent loss prevention efforts such as enhanced security measures, employee training programs on theft awareness and prevention.
- Achieved consistently high employee retention rates through excellent leadership skills and ongoing investment in team member development.
- Streamlined workflow by reorganizing store layout for optimal efficiency and ease of access for customers.
- Increased store profitability by implementing cost-saving measures and optimizing inventory management.
- Managed daily store operations, ensuring efficient processes, accurate record-keeping, and adherence to company policies.
- Developed and executed successful sales strategies to increase revenue and meet company targets.
- Boosted customer loyalty with personalized shopping experiences and targeted promotions tailored to individual preferences.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
Asst. Manager
CENTRAL Palava, FLFL
06.2017 - 11.2019
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strong working relationships with staff, fostering positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
Department Manager
CENTRAL Oberoi, FLFL
01.2012 - 05.2017
- Led a team of professionals to consistently achieve or exceed performance targets.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department's capabilities.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Team Leader
CENTRAL Oberoi, FLFL
11.2009 - 12.2011
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Senior Executive Floor Operations
GLOBUS
01.2008 - 11.2009
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
- Streamlined operational processes to improve efficiency and reduce costs.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Established and directed successful programs focused on floor.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Head Cashier
GLOBUS
05.2006 - 12.2007
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Optimized inventory levels at cash wrap stations by regularly restocking supplies and communicating needs to management.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Education
Bachelor of Commerce -
ITMS
Mumbai, India 06.2011 - 04.2013
Skills
Patience
Empathy
Nurturing Relationship
Process Orientation
Visual Merchandising
Problem Solving
Execution
Adaptability
Timeline
Store General Manager
CENTRAL Vikhroli Embassy 247, FLFL
12.2019 - 02.2022
Asst. Manager
CENTRAL Palava, FLFL
06.2017 - 11.2019
Department Manager
CENTRAL Oberoi, FLFL
01.2012 - 05.2017
Bachelor of Commerce -
ITMS
06.2011 - 04.2013
Team Leader
CENTRAL Oberoi, FLFL
11.2009 - 12.2011
Senior Executive Floor Operations
GLOBUS
01.2008 - 11.2009
Head Cashier
GLOBUS
05.2006 - 12.2007
Store Manager
Fashion Factory Vashi Raghuleela Mall
2 2022 - 04.2024
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