Sarfaraz Khan
Jamshedpur
Summary
Dynamic sales professional with proven track record at Tanishq Jewellery, excelling in customer relationship management and executing effective sales strategies.
Overview
15
15
years of professional experience
Work History
TEAM LEADER
TANISHQ JEWELLERY
01.2022 - Current
- Providing exceptional customer service and building strong relationships with clients
- Demonstrating in-depth product knowledge to educate customers on materials, styles, and prices
- Assisting customers in selecting and purchasing jewellery items that meet their needs and preferences
- Accurately processing sales transactions and handling cash and credit card payments
- Maintaining a clean and organized sales floor and ensuring proper merchandise display
- Participating in inventory counts and record-keeping
- Attending product trainings and staying informed on the latest jewellery trends and styles
- Supporting the overall operations of the jewellery department as needed
Sales Supervisor
MUROJ AL JAZIRA STEEL FACTORY
12.2019 - 11.2021
- Process sales Transaction and collect payment from customer
- Supervise sales operations of the sales team.
- Follow-up leads and samples provided by the sales team.
- Implement strategies to sell products or services.
- Build a new customer base to maximize sales.
- Retain existing customers by providing prompt customer service.
- Supervisor and oversee the maintenance of customer databases.
- Supervise accounts receivables team in collecting balances.
- Supervise field marketing and sales force.
- Analyze field reports and prepare sales documents.
- Analyze competitor pricing proposals and sales strategies.
ASSISTANT MANAGER
UNITED COLOUR OF BENETTON
03.2016 - 11.2019
- Train, coach, schedule, and motivate sales associates; enforce company policies; conduct performance reviews; build strong teams.
- Manage daily tasks, ensure smooth running, process sales, analyze sales reports, implement sales strategies, meet targets.
- Greet customers, resolve complaints, provide product knowledge, ensure high satisfaction, handle inquiries.
- Monitor stock levels, manage shipments, ensure proper restocking, set up attractive product displays, maintain visual appeal.
- Maintain cleanliness, safety, and organization; ensure compliance with health/safety regulations.
SENIOR SALES ADVISOR
BOGGI MILANO (DLF BRANDS IGI T3 AIRPORT INTL DELHI)
02.2014 - 12.2015
- Manage a complete shift (12 hours) of the duty-free shop for Boggi Milano, ensuring high standards of customer service by the team and yourself.
- Ensuring the VM (Visual Merchandising) display is up to the mark at all times.
- Focus on sales targets for shifts.
- Doing cold calling and generating leads.
- Retaining customers by providing good service and solutions.
- Maintaining and expanding the database of prospects for the organization.
- Tele-calling and generating new inquiries/leads.
- Schedule meetings with leads.
- Sending emails to leads, prospects, and following up.
- Supporting the field sales team in making client PowerPoint presentations.
- Making and sending quotations to prospective clients.
- Participating fully in product training sessions, meetings, skills training, and professional development classes.
- Handling cancellations or changes in sales orders, and communicating the changes with the related departments.
- Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms.
- Adherence to working hours, and updating reports in CRM.
Sales Executive
WH SMITH TNSI
06.2011 - 11.2014
- Sales Execution: Achieve/exceed sales targets, generate new business, and maintain existing accounts.
- Client Management: Build strong relationships with retailers, wholesalers, and distributors; ensure product availability and proper shelf placement.
- Market Activities: Conduct market research, implement trade marketing strategies, and run promotional activities.
- Reporting: Prepare sales reports, forecasts, and provide market feedback to management.
- Product Promotion: Present new products, deals, and ensure effective brand visibility.
Education
B. Com -
MANUU
Hyderabad01.2015
MCSE -
IIJT INFOTECH
01.2012
CISCO-CCNA -
IIJT INFOTECH
01.2012
Diploma in COMPUTER HARDWARE & NETWORKING -
SHOKEENDA INSTITUTE
Jamshedpur01.2008
INTERMEDIATE -
JHARKHAND ACADEMIC COUNCIL
01.2006
MATRICULATION -
I.C.S.C.E BOARD (Dayanand public school)
01.2004
Skills
- Ability to prioritize responsibilities
- Proficiency in decision-making
- Faster learning
- Creativity
- Teamwork
- Experience with Excel
- Experience with stock tracking software
- Computer hardware knowledge
- Networking knowledge
- MCSE certification
- CISCO CCNA certification
- Basic knowledge of MS Office
- Excel business accounting software
- ERP software
- POS software
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge and belief.
Languages
- English
- Urdu
- Hindi
Personal Information
- Passport Number: T - 9877975
- Passport Place Of Issue: Riyadh
- Date of Birth: 04/04/89
- Gender: Male
- Marital Status: Married
Timeline
TEAM LEADER
TANISHQ JEWELLERY
01.2022 - Current
Sales Supervisor
MUROJ AL JAZIRA STEEL FACTORY
12.2019 - 11.2021
ASSISTANT MANAGER
UNITED COLOUR OF BENETTON
03.2016 - 11.2019
SENIOR SALES ADVISOR
BOGGI MILANO (DLF BRANDS IGI T3 AIRPORT INTL DELHI)
02.2014 - 12.2015
Sales Executive
WH SMITH TNSI
06.2011 - 11.2014
B. Com -
MANUU
MCSE -
IIJT INFOTECH
CISCO-CCNA -
IIJT INFOTECH
Diploma in COMPUTER HARDWARE & NETWORKING -
SHOKEENDA INSTITUTE
INTERMEDIATE -
JHARKHAND ACADEMIC COUNCIL
MATRICULATION -
I.C.S.C.E BOARD (Dayanand public school)