SARFARAZ KHAN Relationship Manager

Manage and grow a high-value portfolio of $12.16 Million USD of affluent and High-Net-Worth (HNI) of 1500 clients, serving as their trusted advisor for comprehensive financial planning and wealth management.

Conduct deep-dive financial health checks and risk profiling to structure tailored investment portfolios comprising Mutual funds, (SIP) Unit Linked Insurance Plan (ULIP) Traditional Plans, Stocks, Shares, Debentures, Government Bonds, Equities, Gold ETFs and other structured products, etc.

Drive net-new asset growth by acquiring high-value clients through referrals and strategic networking, consistently exceeding quarterly asset-under-management (AUM) targets by [150%].

Collaborate closely with product specialists and portfolio managers to rebalance client portfolios in alignment with shifting market conditions and macroeconomic trends.

Ensure absolute compliance with stringent banking regulations, KYC, and Anti-Money Laundering (AML) guidelines during all client onboarding and transactional activities.

• Consistently exceeded monthly and quarterly sales targets by leveraging a consultative sales approach to drive revenue growth.
• Assessed client needs through high-volume inbound inquiries, employing active listening and discovery techniques to pitch tailored product solutions.
• Streamlined customer onboarding processes in collaboration with cross-functional teams, enhancing experience and maximising retention.

• Managed a diverse portfolio of banking clients, serving as the primary point of contact for wealth management, investment queries, and premium banking solutions.
• Drove a 15% increase in portfolio value by proactively identifying client investment needs and cross-selling mutual funds, insurance, and fixed-income products.
• Maintained a 10% client retention rate through dedicated relationship mapping, regular financial health checks, and swift problem resolution.
• Ensured strict adherence to internal compliance, KYC, and AML standards during remote account handling and portfolio onboarding.

• Oversaw day-to-day branch relationship operations, specializing in client relationship management and acquisition for retail and high-net-worth segments.
• Conducted detailed financial needs-analyses for clients to introduce tailored banking structures and wealth advisory products.
• Collaborated closely with investment product specialists to execute client portfolio rebalancing, aligning with changing market conditions.
• Achieved more than 200% of cross-sell targets for investment products, earning recognition for portfolio performance.

• Developed a foundational skillset in customer excellence, problem-solving, and high-volume client communications during a critical Covid pandemic period.

• Assisted senior operations managers in auditing daily workflow processes, identifying bottlenecks to enhance delivery turnaround times.
• Collaborated with teams to resolve client service bottlenecks, enhancing understanding of corporate operations and risk mitigation strategies.
• Managed financial data entry and documentation review, ensuring precision and data integrity across internal databases for accurate reporting.