Sarfraz Ahmed
Customer Success Manager
Kolkata
Summary
Over 10 years of post-MBA experience in leading multi-functional teams managing, operation excellence, developing creative go-to market strategies and executing on ground Operations.
Overview
10
10
years of professional experience
1
1
Language
Work History
Senior Customer Success Manager
Freight Commerce Solutions
New Delhi
10.2020 - Current
- Managing the LSP (Logistic Service Provider) vertical and responsible for handling more than 50 percent of the business individually and overseeing the rest
- Managing multinational clients (DB Schenker, DP World, FM Logistic, BASF, Bosch) and Indian unicorns (Delhivery and Blackbuck, CJ Darcl) ensuring smooth running of business and 15 percent month on month increase in business.
Area Business Manager
Zinka Logistics Pvt- (Blackbuck)
Bihar & Jharkhand
04.2020 - 10.2020
- Leading Bihar & Jharkhand, Managing P&L and Customers for the World's Largest Digital Road Transportation Marketplace
- Managing Business of Approx
- 20 Crores Per Month, accounting for 15% of the Company's Revenue
- Leading a team of 40+ with 8 Leads and 32 Ground Fulfillment Partners across 15 Warehouses
- Responsible for Setting processes for daily ground operations like Placing Vehicles, Ensuring Timely Loading and Unloading, Tracking, Advance Payment, Transit Tracking, POD Submission, Final Settlement, and Invoicing
- Developing key market insights, understanding trends, and developing strategies for developing new markets in East
- Created New Offline sales Channels Novo Air & Regent Airways, tapping into Bangladeshi Tourist market.
Operations Manager
Zinka Logistics Pvt- (Blackbuck)
Bihar & Jharkhand
12.2019 - 03.2020
- Renegotiating existing leases with owners, service partners and other stakeholders and exploring new business opportunities
- Utilizing Asset Monetization like Food & Beverages and Event Management to add new sources of revenue
- Business Development by identifying customers and generating leads for Central Team through existing Supply Network.
Turnaround Manager
Oravel Stays Pvt– (OYO Rooms)
Kolkata
01.2019 - 12.2019
- Leading Transformation of Loss-making Units to profitable Units for the city of Kolkata, with special focus on Top line Revenue
- Explored new sources of Demand, Educating stakeholders about the USP to new business mode(OTH) and their Interest
- Improving overall visibility of the units in different online portals to ensure better image of the units and improving overall reach.
Associate Manager
Zinka Logistics Pvt– (Blackbuck)
08.2018 - 12.2018
- Heading logistics operations for East India having an annual revenue size of 10+ crore, Managing operations and financial aspect
- Analyzing, Structuring and Solving decision making business making by developing price and seasonality trends across
- Ground Research for new lanes and customers, submitting RFQs and Negotiating Price with customer.
General Manager
Oravel Stays Pvt– (OYO Rooms)
Kolkata
08.2015 - 08.2018
- General Manager for OYO Operated Business for Kolkata, Responsible for P&L, Expansion and Customer Experience
- Managing portfolio of 2.5 crores, with Net Margin of 20 Lakhs across the state of Bihar and Jharkhand
- Managing 9 customers
- Leading a team of 20+ officers and executives at 15 warehouses, including 2 officers and 18 Ground Fulfillment Partners
- Ensure all Financial compliances with both supply and customer, with periodic POD tracking, Invoicing and Reconciliation.
Operations Manager
Wendy's Restaurant PvtLtd
Delhi
05.2014 - 07.2015
- Oversaw Operations of the Restaurants, maintaining healthy relationship with client and ensuring Wendy's brand and assets are protected.
Administrative Officer
Amtek Auto
Delhi
06.2013 - 05.2014
- Conducted Orientation for New Employees and welcoming them to the organization, Maintaining employee Attendance.
Education
Bachelor of Commerce -
Ranchi University
Skills
Integrating selling, pricing, and promotion for effective downstream marketingundefined
Interests
Reading
Bikes
Long Drives
Shoes Collection
Watching Sports
Listening to Music
Following News / World Politics
Personal Information
Gender: Male
Awards
1st Rank, Highest Gross Merchandise Value as a New Joiner, Kolkata Hub, OYO, 2011 1st Runner-up, Rising Star Account Management, Kolkata Hub, OYO Rooms, 2018 1st Rank, General manager across the country wrt Contribution Margin, 2019 Won the First mile award at Blackbuck for been the best newcomer of the quarter, 2020 1st Rank- For the best Turnaround manager at Kolkata hub for-converting maximum OTH, 2020 1st Rank- Won the Best micro market award at OYO for generating maximum room nights, 2020
Timeline
Senior Customer Success Manager
Freight Commerce Solutions
10.2020 - Current
Area Business Manager
Zinka Logistics Pvt- (Blackbuck)
04.2020 - 10.2020
Operations Manager
Zinka Logistics Pvt- (Blackbuck)
12.2019 - 03.2020
Turnaround Manager
Oravel Stays Pvt– (OYO Rooms)
01.2019 - 12.2019
Associate Manager
Zinka Logistics Pvt– (Blackbuck)
08.2018 - 12.2018
General Manager
Oravel Stays Pvt– (OYO Rooms)
08.2015 - 08.2018
Operations Manager
Wendy's Restaurant PvtLtd
05.2014 - 07.2015
Administrative Officer
Amtek Auto
06.2013 - 05.2014
Bachelor of Commerce -
Ranchi University
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