Sarfrazuddin Khan

• Spearheaded the implementation of innovative hospitality technologies and initiatives
• Improved customer satisfaction ratings while streamlining processes and increasing staff produc- tivity
• Developed and maintained relationships with key stakeholders in the hospitality industry to ensure smooth delivery of solutions
• Developed and implemented customer service policies and procedures for hospitality teams; created training materials and conducted training sessions
• Conducted user acceptance testing and provided technical support to hospitality teams to ensure quality of service
• Analyzed customer feedback and metrics to identify areas of improvement; developed and implemented strategies to increase customer satisfaction.

- Assist in overseeing the daily operations of the front office department, ensuring smooth and efficient functioning.
- Support the front desk team in handling guest check-ins, check-outs, and inquiries, ensuring excellent customer service.
- Help manage room reservations, ensuring accurate bookings and maximizing occupancy rates.
- Assist in training and supervising front office staff, providing guidance and support as needed.
- Collaborate with other departments to address guest needs, resolve issues, and ensure a seamless guest experience.
- Monitor and maintain front office procedures, including cash handling, credit card transactions, and guest billing.
- Respond to guest complaints or concerns promptly and resolve them to the satisfaction of the guest and the hotel.
- Assist in the preparation of reports, including occupancy, revenue, and guest satisfaction metrics.
- Ensure adherence to hotel policies, procedures, and standards, including safety and security protocols.
- Handle administrative tasks, such as scheduling, payroll, and inventory management.
- Stay updated on hotel services, facilities, and local attractions to provide accurate information to guests.
- Assist in maintaining accurate records and files, including guest profiles and preferences.
- Help implement and monitor guest loyalty programs, ensuring guest recognition and rewards.
- Support in managing special requests, VIP guests, and group reservations.
- Assist in the training of front desk staff on technology systems, including property management software.
- Stay informed about industry trends and best practices, making recommendations for process improvements.
- Foster a positive work environment, promoting teamwork, professionalism, and a guest-centric approach.
- Handle any escalated guest issues or emergency situations, following established protocols.
- Continuously seek opportunities to enhance guest satisfaction, operational efficiency, and revenue generation.
- Perform any other duties or responsibilities as assigned by the Front Office Manager.