SARGUNAM SELVARAJ
Chennai
Summary
I am a team performer to give a complete effort for our company and I will give my complete effort for any kind of works. To take the challenging position, to put in to practice of my Conceptual knowledge and grow up for organization. I am willing to join our team, work together and participate with the team to give my full potential to achieve success for our organization.
Overview
12
12
years of professional experience
Work History
Senior Executive - Key Account (Client Service)
CARZONRENT INDIA PVT LTD
Chennai
05.2019 - Current
- Developed and implemented strategies to increase bookings/sales revenue of key accounts.
- Created and maintained relationships with key clients to ensure customer satisfaction.
- Conducted regular meetings with customers to review progress, discuss future plans, and address any issues or concerns.
- Resolved escalated customer complaints in a timely manner in order to maintain high levels of customer service excellence.
- Addressed client questions and resolved complaints related to products, services and accounts.
Fleet Executive (Japanese Car Rental)
FORMULA CORPORATE SOLUTIONS INDIA PVT LTD
Chennai
01.2018 - 05.2019
- Managed, developed and implemented fleet policies and procedures to ensure compliance with applicable laws and regulations.
- Organized and coordinated vehicle maintenance schedules to ensure optimal performance of the fleet.
- Coordinated with third-party vendors for periodic inspections of vehicles in order to maintain safety standards.
- Investigated any complaints relating to the fleet operation process in order to identify areas needing improvement.
Operation Executive (Car Rental)
CARZONRENT INDIA PVT LTD
Chennai
02.2016 - 01.2018
- Greeted customers, answered their questions and provided information about car rental services.
- Ensured that all safety regulations were followed when handling vehicles.
- Resolved customer complaints in a timely manner.
- Responded promptly to customer inquiries via phone or email.
Banking Process (BOI)
HCL Technologies
Chennai
06.2012 - 02.2013
- Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
- Provided customer service to clients regarding banking products and services.
- Developed and maintained strong relationships with customers by providing excellent customer service.
Education
Bachelor of Arts - BCA (Computer Application)
Guru Nanak College
Velachery, Chennai04-2012
High School Diploma -
Nehru Government Boys Higher Secondary School
Palavanthangal, Chennai04-2009
Skills
- Travel Coordination
- Lead generation
- Service coordination
- Business development
- Customer Service
- Office Administration
- Business Administration
- Complaint handling and resolution
Soft Skills
- Endowed with good interpersonal and communication skills.
- Good understanding of requirements.
- Hardworking, Team player, Quick Learner.
- Inquisitive to learn computer languages.
- Positive Attitude and self-confident
- Capable to leadthe team and to work as a team.
Personal Information
- Date of birth: 04/09/1991
- Gender: Male
- Nationality: Indian
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Executive - Key Account (Client Service)
CARZONRENT INDIA PVT LTD
05.2019 - Current
Fleet Executive (Japanese Car Rental)
FORMULA CORPORATE SOLUTIONS INDIA PVT LTD
01.2018 - 05.2019
Operation Executive (Car Rental)
CARZONRENT INDIA PVT LTD
02.2016 - 01.2018
Banking Process (BOI)
HCL Technologies
06.2012 - 02.2013
Bachelor of Arts - BCA (Computer Application)
Guru Nanak College
High School Diploma -
Nehru Government Boys Higher Secondary School
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