Sarhan Khan
Sawai Madhopur
Summary
Dedicated Front Office Supervisor with proven skills in problem-solving and guest relations. Committed to enhancing customer satisfaction through effective coordination and staff supervision.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
SUJÁN Sher Bagh
Ranthambore
03.2023 - 12.2025
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Created, prepared, and delivered reports to various departments.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Hired, managed, developed and trained staff, Issue handling.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new hotel services and products to support promotional efforts.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Receptionist
Qatar Global Sports
Doha
10.2022 - 02.2023
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level.
- Ready to help team achieve company goals.
- Responsible for Check-in to Check-out.
- Processing new booking through Hotelogix system, ensure accurate data capture.
- Handling night shift alone.
- Looking after room blocking and coordination with housekeeping.
- Assisting guest with some special requirements throughout their stay.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Ensuring personalised interaction towards guest satisfaction.
- Assisted with onboarding new clients and securing paperwork completion.
- Taking enquiries in person, on the phone and via email.
- Organized, maintained and updated information in computer databases.
- Adhering to company standards and policy and ensuring the safety of all guest.
- Looking after multiple property during FIFA based on occupancy.
Job Trainee
Crown Plaza
Jaipur
12.2021 - 05.2022
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
Industrial Trainee
Taj Hotel And Convention Center
Agra
06.2019 - 12.2019
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Education
Bachelor's In Hotel Management -
Quantum University
Roorkee, UttarakhandHigh School -
Jharkhand State Open School
Jharkhand 01.2016 - 01/2018
Matriculation -
The Pentecoastal Assembly School
Bokaro Steel City , Jharkhand 01.2005 - 01/2016
Skills
- Planning and Coordination
- Hotel information
- Oral and writing communication
- Issue handling
- Staff supervision
- Relationship building
- Workflow planning
- Documentation and control
- Organization and planning
- Scheduling and calendar management
- Inquiry response
- Proficient in Software
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Software
- My Cloud PMS
- Opera
Accomplishment
- Guest Service Module
- Front Desk Module
Timeline
Front Office Supervisor
SUJÁN Sher Bagh
03.2023 - 12.2025
Receptionist
Qatar Global Sports
10.2022 - 02.2023
Job Trainee
Crown Plaza
12.2021 - 05.2022
Industrial Trainee
Taj Hotel And Convention Center
06.2019 - 12.2019
High School -
Jharkhand State Open School
01.2016 - 01/2018
Matriculation -
The Pentecoastal Assembly School
01.2005 - 01/2016
Bachelor's In Hotel Management -
Quantum University