Front Office Module- Hotelogix
Sarhan Khan
Front Office Associate
Ranthambore
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software, with friendly and decisive approach to resolving challenges.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Front Office Associate
SUJAN Sher Bagh
Ranthambore
03.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handling basic enquiry and sorting mail.
- Processed and prepared documents such as business or government forms and expense reports.
- Planned and booked travel arrangements and venues for company events.
- Maintained office supply stock to control shrinkage and prevent overstocking.
- Prepared weekly employee work schedules to meet operational needs.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Attended meetings to record and transcribe minutes.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Receptionist
Qatar Global Sports
Doha
10.2022 - 02.2023
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level
- Ready to help team achieve company goals
- Responsible for Check-in to Check-out
- Processing new booking through Hotelogix system, ensure accurate data capture
- Handling night shift alone
- Looking after room blocking and coordination with housekeeping
- Assisting guest with some special requirements throughout their stay
- Answered central telephone system and directed calls accordingly
- Maintained confidentiality of information regarding clients and company
- Ensuring personalise interaction towards guest satisfaction
- Assisted with onboarding new clients and securing paperwork completion
- Taking enquiries in person, on the phone and via email
- Organized, maintained and updated information in computer databases
- Adhering to company standards and policy and ensuring the safety of all guest
- Looking after multiple property during FIFA based on occupancy., In Hotel Management
Job Trainee
Crown Plaza
Jaipur
06.2021 - 05.2022
- Maintained excellent attendance record, consistently arriving to work on time
- Developed and maintained courteous and effective working relationships.
Industrial Trainee
Taj Hotel And Convention Center
06.2019 - 12.2019
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Education
10+12 - High School
03.2006 - 04.2018
Bachelor's In Hotel Management -
08.2018 - 07.2022
Skills
Planning and Coordination
Organization and Time Management
Word processing
File management
Time management
Cash Handling
Billing and Invoicing
Database Management
Software
Guest Service Module- Hotelogix
My Cloud PMS
Opera
Timeline
Front Office Associate - SUJAN Sher Bagh
03.2023 - Current
Receptionist - Qatar Global Sports
10.2022 - 02.2023
Job Trainee - Crown Plaza
06.2021 - 05.2022
Industrial Trainee - Taj Hotel And Convention Center
06.2019 - 12.2019
Quantum University - Bachelor's In Hotel Management ,
08.2018 - 07.2022
The Pentecostal Assembly School - 10+12, High School
03.2006 - 04.2018