Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

SARIKA

FLIGHT ATTENDANT

Summary

Highly dedicated Cabin Crew member following a customer centric approach to aviation hospitality. Strong believer in service excellence. Proven ability to handle challenging situations calmly and professionally, ensuring passenger safety and satisfaction through empathy. Excellent communication and interpersonal skills. A true team-collaborator. Believe in lead by example and mentor the junior crew to achieve their true potential. Strong attention to detail and adherence to safety procedures, ensuring a secure environment for all passengers. Committed to lifelong learning and stay updated on company and product knowledge.

Overview

14
14
years of professional experience

Work History

Senior Cabin Crew Member

Tata Air India
07.2018 - Current
  • Providing the wow-factor to our esteemed guests in First Class on long haul flights.
  • Flying from Delhi to USA & Canada (C1/D, B1/B2 USA Visa)
  • Providing top-notch service to passengers, ensuring their comfort and safety during flights.
  • Consistently receive positive feedback from passengers for delivering exceptional customer service.
  • Assist passengers with special needs, including infants, elderly individuals, and the differently abled.
  • Remaining up to date with airline policies and procedures, attending regular training sessions to enhance skills and knowledge.

Senior Cabin Crew Member

Oman Air
03.2012 - 07.2018
  • In-Flight Service Trained & Experienced - Premium First & Business Class.
  • Provided excellent services to customers and patrons including the Royal Family.
  • Demonstrated exceptional customer service skills by providing a personalized and comfortable travel experience for passengers.
  • Ensured compliance with safety regulations and protocols throughout flights, maintaining a high level of passenger safety and security.
  • Effectively handled emergency situations, including medical emergencies, turbulence, and evacuation procedures.
  • Collaborated with the flight crew and ground staff to ensure seamless operations and passenger satisfaction.

Education

Diploma - Aviation, Travel & Hospitality

Frankfinn Institute of Air Hostess Training

Master of Arts - English

Karnataka State Open University
01.2015

Bachelor of Education - undefined

Neelkanth Teachers Training College
Jhunjhunu, Rajasthan
01.2011

Bachelor of Arts - undefined

Shri Madhukar Shyam P.G. College
Surajgarh, Rajasthan
01.2010

Skills

  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Team player – believe that the sum of team efforts is greater than individual efforts
  • Proficient in multiple languages, including Hindi & English

Cultural awareness

Assertiveness

Announcement delivery

Team management

Complaint handling

Food and beverage service

Flight safety expertise

Medical emergency response

Interests

Traveling, Fitness & Wellness, Outdoor Activities, Swimming, Farm Hopping, Organic Farming

Timeline

Senior Cabin Crew Member

Tata Air India
07.2018 - Current

Senior Cabin Crew Member

Oman Air
03.2012 - 07.2018

Master of Arts - English

Karnataka State Open University

Bachelor of Education - undefined

Neelkanth Teachers Training College

Bachelor of Arts - undefined

Shri Madhukar Shyam P.G. College

Diploma - Aviation, Travel & Hospitality

Frankfinn Institute of Air Hostess Training
SARIKA FLIGHT ATTENDANT