Summary
Overview
Work History
Education
Skills
Languages
Core Competencies
Affiliations
Timeline
Generic
SARIKA BHATIA

SARIKA BHATIA

Indore

Summary

Financial professional with strong relationship-building and problem-solving abilities. Proven track record of exceeding expectations in fast-paced environments. Skilled in cultivating partnerships and fostering relationships across diverse demographics and management levels. Recognized for exceptional customer service and effective communication skills.

Overview

20
20
years of professional experience

Work History

Operations Manager

Tvishi Services (P) Ltd
08.2024 - Current
  • Directed end-to-end operations across hospitality and facility verticals in MP and CG.
  • Oversaw housekeeping and maintenance operations for multiple sites, ensuring quality upkeep.
  • Managed vendor relations to enforce SLA compliance and enhance cost efficiency.
  • Executed SOP adherence through audits and consistent compliance monitoring.
  • Presented monthly dashboards showcasing performance, budget analysis, and cost-efficiency metrics.
  • Led multi-site teams by implementing productivity KPIs and maintaining service standards.
  • Achieved 98% adherence to client-defined SLAs for timely service delivery.
  • Secured new contracts through strong client engagement and demonstrated performance.

District Coordinator

State Bank of India
09.2013 - 07.2024
  • Led a team of 100+ members including 3 Team Leads across 5 SBI kiosk banking processes.
  • Oversaw functions like Shipping, Indexing, Post-Close, VOE, Task Teams & TD.
  • Managed recruitment, attrition, and training initiatives.
  • Implemented process enhancements (Kaizens) to improve efficiency.
  • Ensured high performance and compliance across all banking operations.

Manager – Distribution (Band 2)

IDBI Federal Life Insurance
07.2011 - 12.2011
  • Led channel development and sales across assigned territories.
  • Worked with partners and agents to drive policy penetration.
  • Established processes to ensure efficient workflow throughout the organization.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

SDM Manager

HDFC Standard Life Insurance
07.2009 - 06.2011
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Managed agent recruitment, activation, and performance.
  • Achieved quarterly targets consistently through lead generation and relationship-building.

Unit Manager

ICICI Prudential Life Insurance
06.2005 - 04.2009
  • Oversaw sales operations for life insurance products.
  • Provided product training and business support to agency teams.
  • Developed innovative solutions for challenging tasks or projects assigned by upper management.
  • Maintained accurate records of employee attendance and leave requests.
  • Resolved complex customer service issues in a timely manner.

Education

Certificate in Computer Software (CCS) -

APTECH
Indore, Madhya Pradesh
01-1998

Bachelor of Arts -

JNS Govt College
Shujalpur
01-1997

High School Diploma -

Govt Girl's HHS
Jabalpur, Madhya Pradesh
01-1992

Skills

  • Performance reporting
  • Team leadership
  • Client collaboration
  • Regulatory compliance
  • Facility management
  • Resource optimization
  • Quality assurance controls
  • Cross-functional collaboration
  • Client relations
  • Contract management
  • Budgeting and forecasting
  • Operations monitoring
  • Expense reports
  • High-pressure environments
  • Logistics oversight
  • Labor relations
  • Project planning and development
  • Resource coordination
  • Operations management
  • Vendor management
  • SLA adherence
  • Risk management

Languages

English and Hindi

Core Competencies

  • Banking Operations
  • Streamlining processes in alignment with business goals and regulatory norms.
  • Managing daily operations and ensuring compliance, accuracy, and productivity.
  • Client Relationship Management
  • Conducting client-specific financial analysis.
  • Building and maintaining long-term relationships with clients.
  • Operations & Facility Management
  • Deploying and managing resources across multi-location projects.
  • Overseeing hospitality and facility services ensuring quality, cost, and customer satisfaction.
  • Managing state-wise operations with strategic focus on MP and CG.

Affiliations

  • Dance
  • Yoga and holistic wellness
  • Sports
  • Volunteering for community and social initiatives
  • Exploring cultural events and travel
  • Personal development and mindfulness practices

Timeline

Operations Manager

Tvishi Services (P) Ltd
08.2024 - Current

District Coordinator

State Bank of India
09.2013 - 07.2024

Manager – Distribution (Band 2)

IDBI Federal Life Insurance
07.2011 - 12.2011

SDM Manager

HDFC Standard Life Insurance
07.2009 - 06.2011

Unit Manager

ICICI Prudential Life Insurance
06.2005 - 04.2009

Certificate in Computer Software (CCS) -

APTECH

Bachelor of Arts -

JNS Govt College

High School Diploma -

Govt Girl's HHS

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SARIKA BHATIA