Hi, I’m
Sarika Dharmadhikari
Sales,Marketing, Collection & Finance
Mumbai
Summary
A result oriented professional with overall 21 years of rich experience in field & Operations collections and Customer service/Sales.
Overview
24
years of professional experience
2
Languages
Work History
HBL Global Pvt. Ltd
Sales Coordinator
08.2002 - 02.2004
Job overview
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to Query
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
Paisa Bazar and Consulting Pvt Ltd
Operations Manager
05.2023 - 04.2024
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Aditya Birla
Collections Manager
07.2022 - 02.2023
Job overview
- Accessed credit records to evaluate customer credit histories.
- Visited premises of customers to directly collect payments.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
Conneqt Business Solution LTD
Deputy Manager
02.2018 - 03.2022
Job overview
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Supervised and motivated Number staff employees.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
Intelenet Global Pvt. Ltd
Assistant Manager
11.2015 - 02.2018
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strategy to increase sales and drive profits.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Apollo Business Technologies Pvt Ltd
Team Leader
04.2012 - 11.2015
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Intelenet Global Pvt. Ltd
Team Leader
06.2008 - 11.2011
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Sutherland Global Services
Subject Matter Expert
09.2006 - 04.2008
Job overview
- Mentored junior team members, contributing to their professional growth and development.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Monitored and tracked user progress to identify improvement opportunities.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
Intelenet Global Pvt. Ltd
Customer Response associate
03.2004 - 10.2006
Job overview
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Managed customer relations through communication and helpful interactions.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Alliance (division of Citibank)
Customer relation Executive
06.2000 - 07.2002
Job overview
- Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
- Collaborated with cross-functional teams to address customer concerns and implement effective solutions.
- Assisted in training new staff members on company policies, procedures, and best practices for delivering exceptional customer service.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Education
University of MumbaiMumbai Maharashtra
Bachelor Of Commerce from Financial Accounting And Auditing
04.2000
University Overview
Graduate - B.com from Dalmia College of Commerce & Arts.
Skills
Personal Information
- Date of Birth: 11/19/77
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above furnished details are true to best of my knowledge and belief.
Timeline
Operations Manager
Paisa Bazar and Consulting Pvt Ltd
05.2023 - 04.2024
Collections Manager
Aditya Birla
07.2022 - 02.2023
Deputy Manager
Conneqt Business Solution LTD
02.2018 - 03.2022
Assistant Manager
Intelenet Global Pvt. Ltd
11.2015 - 02.2018
Team Leader
Apollo Business Technologies Pvt Ltd
04.2012 - 11.2015
Team Leader
Intelenet Global Pvt. Ltd
06.2008 - 11.2011
Subject Matter Expert
Sutherland Global Services
09.2006 - 04.2008
Customer Response associate
Intelenet Global Pvt. Ltd
03.2004 - 10.2006
Sales Coordinator
HBL Global Pvt. Ltd
08.2002 - 02.2004
Customer relation Executive
Alliance (division of Citibank)
06.2000 - 07.2002
University of Mumbai
Bachelor Of Commerce from Financial Accounting And Auditing
Similar Profiles
Deepak R. VishwakarmaDeepak R. Vishwakarma
Area Sales Manager at Baroda Global Shared Service LtdArea Sales Manager at Baroda Global Shared Service Ltd
AZHAGUNILAVAN NAGARAJANAZHAGUNILAVAN NAGARAJAN
Senior Area Manager at HDFC SALES PVT LTDSenior Area Manager at HDFC SALES PVT LTD
MERLIN SUBI MMERLIN SUBI M
Loan Officer at HDFC SALES PVT LTDLoan Officer at HDFC SALES PVT LTD
AAKASH SABALEAAKASH SABALE
Support Executive Service Engineer at Dak System IncSupport Executive Service Engineer at Dak System Inc
ROHAN SINGHROHAN SINGH
Client Advisor at GUCCIClient Advisor at GUCCI