Sarika Gaikwad
Pune
Summary
I am seeking a role where I can apply my skills and work experience in the development of advanced applications, particularly in areas such as Customer Relationship Management, aiming to make a difference through quality. I am dedicated to aligning my efforts with the organizational objectives to drive success.
Overview
16
16
years of professional experience
Work History
Senior CRM Manager
Vilas Javdekar Developers
09.2014 - Current
- Team handling in order to achieve the monthly target
- Handling all Post booking procedure
- Making payment receipts by system
- Preparing Customer Agreements
- Making E-payments of stamp duty & registration
- Making Data Entry for the registration
- Preparing Bank NOC's
- Preparing Possession receipt
- Making & sending demand letters to customers
- Maintaining all types of MIS
- Preparing the docket for loan disbursement
- Maintaining all the customer data
- Follow up with customers for payment
- Preparing Parking letters & Possession Letters
- Extra Work follows up with customer & Engg
- Handling weekly, monthly meetings for outstanding And Agreements
- Presenting CRM team in HOD meetings & Quarter Meeting
- Procuring collection with regard to collectable base created by the operation team
- Handling banking related queries with documentation
- Managing the role of Single Point of Contact for all types of customer communication, escalations
- Generating leads from existing client database, creating referrals and handling promotional activities
- Developing and maintaining the targeted outreach recovery programs
- Handling possession related issues and coordinating with the possession team
- Managing an entire cluster with 5 ongoing projects
- Achieving 90+ % target of collection & agreement.
Front Office Executive
Nanded City Dev and Const. Company Ltd
04.2008 - 09.2014
- Give details basic information to the walk-In Customers
- Site Visit arrange for the clients
- Co-ordinate between Customer and the technical person (Engineer) to see under construction flat
- Prepared Daily& Weekly Reports of Booking & Collection and Reporting to C.E.O
- New Clients Enquiry entered in the system in daily basic
- Handling EPBAX machine Transferring calls to concern department
- Doing the work of Administration
- Filing and keeping the prompt documentation of interview held and the candidates required documents
- Maintaining all the customer data
- Maintaining all master files, blue prints of all the projects
- Scanning all type of documents
- New Clients Enquiry entered in System in Daily Basic.
Education
B.com -
Pune University
Pune, MHSkills
- Leadership
- Team Handling
- Solution Orientated
- Communication
- Interpersonal Skills
- Problem Solving
- Customer Service Excellence
- Planning & Strategy oriented
Languages
- Marathi
- Hindi
- English
Technical Skills
- Software-High Rise
- Software-HIT OFFICE
- Software-Farvision
Timeline
Senior CRM Manager
Vilas Javdekar Developers
09.2014 - Current
Front Office Executive
Nanded City Dev and Const. Company Ltd
04.2008 - 09.2014
B.com -
Pune University
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