Finnone, File Tracking System
Sarika More
Product & Business Governance
Mumbai
Summary
Strategic operational manager with expertise in product governance and compliance. Led audit monitoring, risk assessment, and change management initiatives to ensure regulatory adherence. Conducted process reviews and implemented quality assurance measures that improved operational efficiency. Focused on driving continuous improvement within organizations.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Executive - Product & Business Governance
SMFG India Credit Company Limited
11.2025 - Current
- Managed governance and control activities for loan products to ensure compliance and mitigate risks.
- Implementing regulatory guidelines, internal policies, and an operational framework.
- Implemented a regulatory framework, initiated changes in systems, and designed a control mechanism to avoid regulatory breaches.
- Monitoring adherence to guidelines and policies implemented by conducting periodic checks.
- Tracked and ensured closure of internal and statutory audit observations within specified timelines to maintain regulatory compliance.
- Performed self-assessments to evaluate control performance for the effectiveness of controls.
- Facilitated communication between compliance and internal audit teams.
Executive - Operations
SMFG India Credit Company Ltd
08.2019 - 11.2025
- Processed loan bookings for various segments, ensuring accurate data entry and compliance with company policies. for the Digital Segment (personal loans), Urban Segment (mortgage loans, personal loans, business loans, and TW loans), and HFC Segment (home loans and developer funding).
- Oversaw monitoring and control of PDD, OTC, and deferrals to maintain operational efficiency. PDD, OTC, and deferrals.
- Ensure system data is consistent with approved forms for each loan transaction.
- Execution of post-booking quality checks for scan-based bookings.
- Complete collateral management with regard to the smooth transit of documents from branches to the Record Management Unit.
- Served as primary contact for Product Management, Legal, and Valuation teams to facilitate implementation of advisories and ensure alignment with operational policies.
- Point of contact with the Product Management, Legal, and Valuation teams for the implementation of advisories rolled out.
- Tackled operational issues to uphold service level agreements and enhance overall workflow efficiency. to ensure SLAs are met.
- Educated new joiners about policy, processes, and systems.
Customer Support Manager
Home Revise Education Private Ltd.
08.2015 - 08.2019
- Worked as a Team leader with a team size of 10 people, and responsible for handling HNI customers
- Identified customer needs, developing retention strategies, finding root cause of problem ,building relationships & ensuring customer satisfaction
- Created reports and MIS for senior management and analyzed attrition rates by various factors.
- Worked as a backup for Administration related activities
- Set up Goals for team, delegating tasks , motivating team, by effective communication along with relevant skills like problem-solving and conflict resolution.
Customer Service Executive
Reliance Capital Ltd., Thane
06.2013 - 08.2015
- Addressing customer queries, providing relevant information & offering solution to resolve issues.
- Addressing customer quries, providing relevant information & offering solution to resolve issues.
- Listening attentively to customers concerns', empathizing & taking appropriate steps toward resolution.
- Upselling & cross-selling by identifying opportunities to upsell or cross-sell products & services to customers.
- Promoted additional products and services to enhance customer satisfaction and increase sales. by identifying opportunities to upsell or cross-sell products & services to customers.
Education
Bachelor of Arts - Economics
Mumbai University
K.G.Joshi Bedekar Collage Of Arts03-2008
Post-Graduate Certificate - Operations Management
Welingkar Institute of Management
Matunga, Mumbai 04.2001 -
Skills
Governance frameworks
Stakeholder management
Operations management
Quality management
Supply chain management
Process management
Process optimization
Research and analysis
Analytical skills
Software
MS-Office
ChatGPT
Interests
Health and Nutrition, Physical and Mental fitness
Timeline
Executive - Product & Business Governance
SMFG India Credit Company Limited
11.2025 - Current
Executive - Operations
SMFG India Credit Company Ltd
08.2019 - 11.2025
Customer Support Manager
Home Revise Education Private Ltd.
08.2015 - 08.2019
Customer Service Executive
Reliance Capital Ltd., Thane
06.2013 - 08.2015
Post-Graduate Certificate - Operations Management
Welingkar Institute of Management
04.2001 -
Bachelor of Arts - Economics
Mumbai University