SARIKA MUSALE
Khalapur
Summary
Proven leader in retail management with a track record of enhancing customer experience and streamlining operations at Reliance Retail Limited. Skilled in inventory control and team building, I've driven significant improvements in customer satisfaction and operational efficiency. Expertise in problem-solving and customer service has fostered a loyal customer base and a more cohesive team environment.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Reliance Retail Limited
Khopoli
01.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Sr Team Member
KFCH Restaurant LLP Pvt Ltd
Khopoli
01.2015 - 01.2019
- Contributed to achieving departmental goals through consistent performance and strong work ethic.
- Identified areas for improvement within the team, implementing targeted strategies to address gaps in skillsets or knowledge.
- Collaborated with cross-functional teams to ensure seamless coordination on key projects and initiatives.
- Strengthened team cohesion by organizing regular team-building activities and fostering open communication channels.
- Enhanced team productivity by streamlining communication channels and implementing efficient workflow processes.
Education
High School Diploma -
Indian Institute of School Development & Training
Indore01.2023
Bachelor of Arts -
Mumbai University
Khopoli, India05.2008
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Store Organization
- Team Building and Leadership
- Customer Relations
- Inventory Control
Languages
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Assistant Store Manager
Reliance Retail Limited
01.2020 - Current
Sr Team Member
KFCH Restaurant LLP Pvt Ltd
01.2015 - 01.2019
High School Diploma -
Indian Institute of School Development & Training
Bachelor of Arts -
Mumbai University