A competent Learning and Development professional with expertise in blended learning and corporate trainings; having hands-on experience in developing, leading and delivering learning solutions.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Learning and Development Manager
Signzy Technologies Pvt Ltd
12.2023 - Current
Revamped the entire L&D Operations by integrating new training programs and optimizing existing ones with blended learning ideas
Conducted thorough Training Needs Analysis (TNA) to identify skill gaps and learning requirements across different teams
Collaboration with cross-functional teams & SMEs to design product training programs & assessments
Created engaging learning & training content (instructional design) from scratch following the ADDIE Model
Developed a comprehensive Onboarding Induction Program and Shadow Learning Program for freshers & lateral hires
Facilitated Onboarding Induction Program sessions for new hires
Created presentation and learning content for the Onboarding Program
Coached new hires to ease into their new job role to help them manage time, deliverables & task prioritization
Developed Product Certification Program for employees and vendors
Developed role-based, self-paced learning journeys spread across 3 months
Organised & monitored product trainings as per the product release cycles
Weekly reporting to stakeholders & leadership on training progress, assessments & feedback
Learnt flagship product features to facilitate future product training deliveries
Conducted session on business soft skills such as Business Communications, Email Etiquette, Customer Success Management, Emotional Intelligence, Business Writing, etc
Conducted training assessments & post-training performance evaluations
Maintained quarterly/annual organisational training calendar, training trackers & reports
Budget management & vendor management for trainings
Developed role promotion criteria with PMO for various roles
R&D and procurement of Learning Management System (LMS) for the organization
Conducted training feedback reviews to identify gaps in the training plans and rectified the same
Training advisory & consultation to the leadership/senior management
Supported PMO in developing JDs for various job roles with a detailed role & responsibility analysis
Senior L&D Specialist
Nucleus Software Exports
10.2019 - 12.2023
Devised and executed comprehensive L&D strategies, leveraging training needs analysis to optimise professional development
Cross-Team Training Needs Analysis (TNA)
Spearheaded certification and training initiatives for cross-functional teams
Devised learning solutions for employees and company's clients across the globe
Successfully conducted behavioural & business skills trainings
Successfully conducted product trainings for FPT (Vietnam), DLL (Netherlands-India office), Bank of Sydney, and Berar Finance (India)
Elevated onboarding/induction experience for lateral hires by introducing a multi-tiered learning process encompassing orientation, role-specific learning, and assessments
Designed engaging learning & training content (instructional design) following the ADDIE Model for ILTs, web trainings, and self-paced learning
Maintained consistent high-quality standards through routine audits of training materials, guaranteeing effectiveness and relevance of learning resources
Organised & monitored trainings as per the product release cycles
Maintained annual organisational training (OT) calendar
Collaboratively developed and managed company's e-learning platform 'Learn@Will' and one skill assessment portal
Managed company's Learning Management System (LMS), Percipio Skillsoft
Conducted learner assessments to enhance learning journey, ensuring continuous improvement of learning experiences
Maintained of trainings trackers and reports
Weekly reporting to stakeholders & leadership on training progress, assessments & feedback
Conducted training feedback reviews for identifying gaps in the training plan & rectified accordingly
Vendor management for procurement of learning solutions
Acquired certification as a trainer in Nucleus’ FinnOne Neo modules, showcasing expertise in specialised financial software training
Actively designed three 'Train the Trainer' programme with SMEs and participated in each
Budget management
Achievements:
Acknowledged with four Spot Awards for exceptional performance
Commended company-wide for orchestrating successful annual tech conference in 2022, demonstrating exceptional event planning and hosting skills
Writer & Editor
B Jain Publishers
03.2019 - 09.2019
Developed comprehensive Atlas products for Uganda and Zambia, contributing to geographical education and knowledge dissemination
Contributed to creation of International World Atlas, catering to global audience and fostering geographic awareness
Led the development of Verbal Reasoning Series for Nigeria
Spearheaded creation of engaging Pre-primary Course Book Series, laying foundation for early childhood education
Designed and developed captivating 2-D Flash Cards and Augmented Reality Flash Cards for both international and Indian markets, facilitating interactive and effective learning experiences during early childhood years
Authored a compelling biographical work on JK Rowling, providing insights into her life and achievements
Led the creation of an engaging and educational Art and Craft Series, tailored for both African and domestic markets, promoting creativity and skill development
Collaborated with content and design vendors, ensuring seamless integration of high-quality materials into curriculum
Conducted comprehensive content research, analysis, and development, ensuring delivery of accurate and engaging educational resources
Editor
Turtle Books Pvt Ltd
12.2016 - 02.2019
Edited and proof read English Language Teaching (ELT) series for Class 1 to 8, fostering language proficiency and communication skills
Led the development of comprehensive Social Studies series for Class 1 to 8, facilitating in-depth understanding of historical, cultural and geographical subjects
Developed an engaging General Knowledge series for Class 1 to 8, expanding students' awareness and knowledge across various domains of world
Crafted an enriching Environmental Studies (EVS) series for Class 3 to 5, promoting environmental consciousness
Authored informative Current Affairs Booklets for Classes 1 to 8, enhancing students' awareness of current events and global issues
Curated answer keys and teacher's manuals for Social Science, General Knowledge, EVS, ELT, and Current Affairs Booklet, aiding educators in effective classroom instruction
Collaborated with content and design vendors, ensuring seamless integration of high-quality materials into curriculum
Conducted meticulous content mapping aligning with national and state curricula, ensuring educational relevance and alignment
Conducted comprehensive content research, analysis, and development, ensuring delivery of accurate and engaging educational resources
Communications Executive
Goonj.. NGO
05.2015 - 11.2016
Orchestrated internal communication strategies, fostering seamless coordination among teams and enhancing organizational cohesion
Crafted compelling content for social media platforms, engaging audiences and promoting brand visibility
Leveraged CorelDraw graphic design skills to create visually appealing and impactful designs, effectively conveying messages and enhancing brand identity.
Spearheaded meticulous documentation of daily and monthly activity reports for Delhi Head Office, ensuring accurate record-keeping and transparency
Collated comprehensive reports from nationwide offices, facilitating efficient data consolidation and analysis
Conducted data analysis pivotal to creation of annual reports, providing valuable insights into organisational performance and growth
Proficiently documented findings and insights for use in annual reports, contributing to informed decision-making and strategic planning
Vendor & budget management for various purchases and communication material printing
Planned and organised trainings for skill workers at Delihi Office basis the training needs analysis
Education
Master of Arts - Social Work
Jamia Millia Islamia
Delhi
05.2013 - 05.2015
Bachelor of Science - Home Science (Human Development)
University of Delhi
Delhi
05.2010 - 05.2013
High School Diploma -
Yuvashakti Model School (CBSE)
Delhi
04.2009 - 03.2010
Skills
Training Needs Analysis
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Timeline
Learning and Development Manager
Signzy Technologies Pvt Ltd
12.2023 - Current
Senior L&D Specialist
Nucleus Software Exports
10.2019 - 12.2023
Writer & Editor
B Jain Publishers
03.2019 - 09.2019
Editor
Turtle Books Pvt Ltd
12.2016 - 02.2019
Communications Executive
Goonj.. NGO
05.2015 - 11.2016
Master of Arts - Social Work
Jamia Millia Islamia
05.2013 - 05.2015
Bachelor of Science - Home Science (Human Development)
University of Delhi
05.2010 - 05.2013
High School Diploma -
Yuvashakti Model School (CBSE)
04.2009 - 03.2010
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