SARIKA SURENDRA
Bangalore
Summary
Results-driven Vendor Manager with a robust background in financial analysis and strategic planning. Successfully optimized vendor relationships and negotiated contracts resulting in significant cost savings. Expertise in cross-functional collaboration enhances operational efficiency, complemented by strong analytical skills and a strategic mindset for delivering impactful financial solutions. Committed to leveraging vendor management expertise to contribute to organizational growth and success.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Lead - Commercial Contract Management
Tesco
07.2025 - Current
- Conducted Commercial Contract Management (CCM) audits for assigned suppliers to check contracts, pricing, discounts, SLAs, penalties, and service credits, and to identify billing errors and recovery opportunities.
- Engaged directly with external vendors to validate charges, resolve disputes, and ensure recoveries were completed on time.
- Ensured vendors delivered value for money while meeting governance, risk, and compliance requirements.
- Supported vendor performance management through SLA tracking, issue escalation, root cause analysis, and continuous improvement.
- Prepared clear audit documentation and reports, and presented key findings and recommendations to senior management.
- Recommended improvements to contract structures, vendor controls, and processes to support continuous improvement.
Vendor Manager
LSEG
05.2023 - Current
- Carry end-end vendor life cycle management by working on renewal, mid contract operations, relationship management, escalation management, termination and exit formalities.
- Ensure that the vendor delivers value for money whilst minimizing risk for the services and products and work on leading internal audits, SLA management, Governance and compliance management.
- Establish effective financial management ensuring payments to vendors are correct and timely according to usage trends.
- Be the point of escalation within Technology Operations for contractual and / or Service & Support issues.
- Pro-actively manage contract terminations, closure, transfer and renewals.
- Drive vendor behavior and deliver continuous improvement in vendor performance that fosters revenue.
- Manager TPRM activities, setting up governance for vendors and ensuring all compliance adherence are met.
- Drive quarterly performance and business reviews showcasing the vendor performance, onward strategy, business justification etc.
- Manage contract management and commercial management for suppliers and extract the governance model and draft contract summaries for each supplier.
- Onboarding suppliers on shipment notifications.
SENIOR FINANCE ASSOCIATE
TESCO BENGALURU
04.2018 - 05.2023
- Responsible for handling Electronic Data Interchange (EDI) of shipment notifications and fix all EDI issues.
- Efficiently handling queries from Suppliers, Stakeholders and extended team to resolve issues concerning shipment notifications within SLA.
- Handling Supplier calls.
- Allocating work to the team effectively based on volume and type of queries.
- Responsible for preparing daily Productivity and performance report.
- Trained new joiners and Team members on process understanding.
- Quality checks to avoid errors and escalations.
- Reconciling supplier Invoice with Delivery information to make payments.
- Responsible to make payments on time to suppliers, ensure there is no duplicate payments and raise price debits.
- Performing root cause analysis for invoice fallouts at EDI and resolve them to increase FTMR.
- Worked as logistics coordinator.
- Maintenance and preparation of purchase order.
- Track and analyse miss-shipments to ensure they don't occur again.
- Respond to customer inquiries and refer clients to the appropriate channel.
- Rewarded with the Spotlight award for the best performance.
- Rewarded with Thank you cards from manager and Stakeholders for owning the PMO process and managing it with ease.
- Certified with Continuous improvement Foundation level.
- Received several appreciation emails from Suppliers.
- Generated and completed 3 ideas which helped in process improvement.
APPOIDS TECH SOLUTIONS PVT LTD
11.2016 - 04.2018
Education
Bcom - Commerce
Canara College
Mangalore04.2016
Skills
- Vendor Life Cycle Management
- Renewal Management
- Relationship Management
- Escalation Management
- Termination Management
- Exit Formalities
- Value for Money Analysis
- Risk Minimization
- Internal Audits
- SLA Management
- Governance Management
- Compliance Management
- Financial Management
- Contractual Issues Management
- Service & Support Issues Management
- Contract Termination Management
- Continuous Improvement
- Vendor Performance Management
- TPRM Activities
- Governance Setup
- Compliance Adherence
- Performance Reviews
- Contract Management
- Commercial Management
- Governance Model Extraction
- Contract Summaries Drafting
- Supplier Onboarding
- Vendor Negotiations
- Vendor Relationships
- Forecasting
- Report Writing
- Supply Management
- Problem-Solving
Accomplishments
- Responsible for handling Electronic Data Interchange (EDI) of shipment notifications and fixing all EDI issues.
- Efficiently handling queries from Suppliers, Stakeholders and extended team to resolve issues concerning shipment notifications within SLA.
- Handling Supplier calls.
- Allocating work to the team effectively based on volume and type of queries.
- Responsible for preparing daily productivity and performance report.
- Trained new joiners and team members on process understanding.
- Quality checks to avoid errors and escalations.
- Reconciling supplier invoices with delivery information to make payments.
- Responsible for making payments on time to suppliers, ensuring there are no duplicate payments and raising price debits.
- Performing root cause analysis for invoice fallouts at EDI and resolving them to increase FTMR.
- Worked as logistics coordinator.
- Maintenance and preparation of purchase orders.
- Track and analyze miss-shipments to ensure they don't occur again.
- Respond to customer inquiries and refer clients to the appropriate channel.
- Rewarded with the Spotlight award for the best performance.
- Rewarded with Thank you cards from manager and stakeholders for owning the PMO process and managing it with ease.
- Certified with Continuous Improvement Foundation level.
- Received several appreciation emails from Suppliers.
- Generated and completed 3 ideas which helped in process improvement.
Personal Information
- Date of Birth: 08/24/96
- Nationality: Indian
Timeline
Lead - Commercial Contract Management
Tesco
07.2025 - Current
Vendor Manager
LSEG
05.2023 - Current
SENIOR FINANCE ASSOCIATE
TESCO BENGALURU
04.2018 - 05.2023
APPOIDS TECH SOLUTIONS PVT LTD
11.2016 - 04.2018
Bcom - Commerce
Canara College