Sarin Kambatty
Mumbai
Summary
Strategic and people-centric Scrum Master with a strong background in servant leadership, facilitation, and situational awareness. Over 5 years of experience in empowering Agile teams to self-organize. Skilled at promoting transparency, continuous improvement, and team alignment through data-driven retrospectives, conflict resolution, and clear communication with stakeholders. Proficient in facilitating Scrum ceremonies and collaborating with Product Owners and Developers to deliver high-quality outcomes. Experienced in coaching agile best practices and enhancing the Scrum framework with advanced techniques. Hands-on expertise in JIRA, Confluence, and Agile engineering practices. Previous experience as a Developer and Team Lead provides additional depth for effective mentoring and technical empathy.
Overview
18
18
years of professional experience
6
6
Certification
Work History
Assistant Manager / Scrum Master
Bank of America
04.2024 - 04.2025
- Led a cross-functional Scrum team of 10 members in the agile delivery of the Legal Tracking System (LTS) to centralize and modernize subpoena and legal order processing.
- Replaced multiple legacy systems with a robust workflow solution for end-to-end case assignment, document imaging, and compliance tracking.
- Led agile ceremonies with Jira and Confluence to enhance team transparency.
- Achieved an average sprint velocity of 40+ story points, ensuring delivery of high-quality increments in line with regulatory and business priorities.
- Collaborated with Legal, Compliance, and Technology stakeholders to drive integration with third-party legal portals, improving turnaround times and reducing manual effort by over 40%.
Assistant Manager / Scrum Master
Bank of America
10.2023 - 03.2024
- Request to remove two-factor authentication for attached employee skillset.
- Guided team in refining LTS application to improve skill attachment updates for Case Managers.
- Partnered with business stakeholders to evaluate and execute a solution eliminating two-factor authentication for low-risk updates.
- Aligned sprint activities with enterprise security and compliance requirements.
- Delivered a pivotal update, cutting update time for end users by 40%.
- Boosted team efficiency by promoting continuous advancement in retrospectives.
- Streamlined collaboration across security, compliance, and development teams.
Assistant Manager/ Scrum Master
Bank of America
05.2022 - 10.2023
- Migration of Legal Tracking System to .NET Core.
- Managed Agile teams in transitioning a key legal tracking application to .NET Core, boosting maintainability.
- Organized Scrum events, instructed team on agile principles, and addressed blockers to ensure efficient sprint progress.
- Coordinated with stakeholders to ensure timely delivery of prioritized tasks.
- Enhanced testing efficiency by synchronizing UAT efforts with sprint objectives.
- Achieved zero production-critical defects post-migration with effective agile practices.
- Utilized JIRA, Confluence, and Azure DevOps for project management.
Assistant Manager/ Scrum Master
Bank of America
11.2021 - 04.2022
- Flood Review Process Automation Mortgage & Flood Insurance Domain (U.S.)
- As a Project Manager and acting Scrum Master, I led the automation of the Flood review process at Bank of America, transforming a highly manual, error-prone workflow into a streamlined, automated solution. This initiative supported the mortgage servicing division and ensured compliance with FEMA and NFIP regulations.
- Collaborated closely with underwriters, business analysts, and IT teams to gather requirements, define user stories, and maintain the product backlog in Jira.
- Facilitated agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives—ensuring cross-team collaboration and iterative delivery.
- Oversaw development and deployment of automation tools integrated with SharePoint, significantly reducing manual touch points.
- Achieved a 45% reduction in cycle time and a 60% decrease in manual data entry errors, improving both operational efficiency and compliance accuracy.
- Leveraged Confluence for centralized documentation, sprint retrospectives, and knowledge sharing across distributed teams.
- Maintained regular communication with stakeholders and leadership, providing real-time dashboards and status updates to ensure transparency and alignment.
- This project not only delivered measurable process improvements, but also reinforced Agile best practices within the organization—driving adoption and maturity across the team.
Assistant Manager/Scrum Master
Bank of America
05.2020 - 10.2021
- Project: CARES Act – Paycheck Protection Program (PPP) Enablement.
- During the COVID-19 pandemic, Bank of America launched two critical applications in alignment with the U.S. Government's CARES Act and Paycheck Protection Program (PPP) to support small businesses impacted by the crisis. The initiative aimed to provide financial relief in the form of employee wage compensation, healthcare benefits (including group insurance such as medical, dental, vision, and life), and retirement benefits.
- As the Scrum Master, I led two cross-functional Agile teams responsible for the development and delivery of:
- Coordinated daily stand-ups, sprint planning, reviews, and retrospectives.
- Enabled efficient teamwork by resolving barriers across development, QA, business, and compliance groups.
- Guaranteed timely delivery of MVPs and incremental improvements to adhere to tight schedules.
- Facilitated backlog management by working closely with Product Owners to address evolving government directives.
- This project had a high social impact and was executed under tight deadlines, requiring agility, clear communication, and proactive stakeholder management.
UAT Lead/Coordinator
Bank of America
11.2018 - 03.2020
- UAT Lead / UAT Coordinator
- Led end-to-end User Acceptance Testing (UAT) lifecycle for banking/finance/mortgage applications.
- Defined UAT scope, strategy, test plans, and entry/exit criteria in coordination with business and QA teams.
- Facilitated creation, review, and execution of UAT test cases with business users.
- Coordinated UAT environment setup, access provisioning, and data preparation.
- Managed defect tracking, triage, and resolution using tools like JIRA and ALM.
- Acted as the single point of contact for UAT status reporting and stakeholder communication.
- Ensured timely sign-off and supported smooth production deployment.
People Manager/Team Leader
Bank of America
11.2016 - 11.2018
- Banking & Mortgage Operations
- Led a team of 20–25 associates in end-to-end mortgage and banking operations, ensuring high service quality and compliance with regulatory standards.
- Responsible for performance management, workforce planning, and process optimization.
- Drove team engagement, coached staff for career growth, and maintained SLA/KPI adherence.
- Partnered with cross-functional teams to streamline workflows and enhance customer satisfaction.
Education
B.COM - Finance & Accounting
01.2007
Skills
- Jira
- Azure Dev-ops
- Agile
- Scrum
- Kanban
- CI / CD implementation
- TDD
- BDD
- Microsoft Teams
- Google Zoom Meet
- Postman
- SAFe
- MS Office
- Selenium
- Leadership skills
- Excellent communication
- Customer relationship building
- Task prioritization
- User acceptance testing
- Reporting and documenting
- Stakeholder communication
- Performance evaluation
- Project management abilities
- Adaptability and flexibility
- Goal setting
- Conflict resolution
- Agile methodologies
- Project management
- Cross-functional collaboration
- Continuous improvement
COMPETENCIES
· Planning the project and Project management best practices
· Scheduling and designation of project tasks to team members
· Execution of each phase of the project. Communicating with all stakeholders
· Collaborating with department heads to achieve a common goal
· Cross-functional team leadership.
· Risk management
· Quality assurance.
· Problem-solving
· Resource optimization
· Agile Methodology and Retrospective Analysis.
· Process improvement
· Scrum/Kanban
· Stakeholder Engagement. Feature Prioritization
· Product Documentation
· Team Mentoring & Coaching
Certification
- Professional Scrum Master (PSM-I)
- Manual Testing – Internal Certification
- SAFe agilest 6.o
- Power BI - Internal Certification
- JIRA User - Internal Certification
- Six Sigma Green Belt - Internal Certification
- Microsoft Azure Fundamentals - Internal Certification
Timeline
Assistant Manager / Scrum Master - Bank of America
04.2024 - 04.2025
Assistant Manager / Scrum Master - Bank of America
10.2023 - 03.2024
Assistant Manager/ Scrum Master - Bank of America
05.2022 - 10.2023
Assistant Manager/ Scrum Master - Bank of America
11.2021 - 04.2022
Assistant Manager/Scrum Master - Bank of America
05.2020 - 10.2021
UAT Lead/Coordinator - Bank of America
11.2018 - 03.2020
People Manager/Team Leader - Bank of America
11.2016 - 11.2018
Mumbai University - B.COM, Finance & Accounting
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