I seek challenging opportunities where I can fully use my skills for the success of the organization. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the Company.
Network Troubleshooting & Incident Management: Identifying and resolving faults within the NBN (National Broadband Network) framework
Infrastructure Monitoring: Using tools to track the "power" or health status of network nodes and hardware
Technical Documentation: Maintaining logs, updating network diagrams, and documenting fault resolutions for the next shift
Fault Localization: Determining if an issue is with the physical hardware (like an NBN node/box) or a logical configuration
IT Hardware & OS Troubleshooting: Diagnosing issues with laptops, desktops, and Windows/macOS environments
International Customer Support: Experience handling global clients with a focus on high-quality communication and "soft skills"
Software Deployment & Support: Installing, configuring, and fixing issues with enterprise software and Office suites
Problem-Solving & RCA (Root Cause Analysis): The ability to logically step through a user's problem to find the root cause
Digital:Artificial Intelligence intermediate
Digital:Artificial Intelligence intermediate
Delivery Management -RIO foundation