SARITA GOLE
Pune
Summary
Executive Assistant / Business Support professional with 7+ years at Barclays, supporting senior executives through complex calendar management, travel coordination, expense administration, and executive meeting facilitation. Proven expertise in organizational and time management, stakeholder communication, and attention to detail, with strong knowledge of Barclays internal systems, compliance processes, and governance standards. Recognized for proactive executive support, accuracy, and process improvement in fast-paced environments..
Overview
8
8
years of professional experience
Work History
Quality Assurance and Governance Analyst
Barclays
Pune
03.2025 - Current
- Achieved 99% compliance with ISO 27001 Annex A.11 physical security controls ensured 100% conformance to internal QA standards for access credential management and risk assessments across the globe.
- Systematically identify, document gap analysis, track all emerging risks and recommend enhancements with detailed remediation requirements.
- Accomplished 99% remediation-closure rate within a 5-day SLA by validating evidence reviews, ensuring compliance and strong collaboration with regional physical security teams and stakeholders.
- Improved operational efficiency by 30% through process enhancements and structured reporting frameworks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Business Support Analyst (Executive Support)
Barclays
Pune
08.2022 - 02.2025
- Managed Director’s calendar and comprehensive travel arrangements, coordinating logistics, accommodations, and itineraries to ensure seamless execution and optimal time utilization.
- Oversaw expense reconciliation and settlements against allocated budgets, tracking expenditures, processing invoices, and maintaining financial records to prevent overruns and support fiscal accountability.
- Coordinated projects and action items by overseeing timelines, following up on deliverables, and providing regular updates to keep initiatives on track.
- Hosted and organized quarterly town halls, CSR activities and corporate events, coordinating vendors, venues, and teams for impactful initiatives building relationships, and facilitating high-level interactions to drive collaboration and communications for 500+participants.
- Collaborated with cross-functional teams to develop streamlined workflows and enhance service delivery.
Process Expert (CDD KYC - Business Banking)
Barclays
Pune
08.2023 - 02.2025
- Conducted comprehensive KYC audits for business clients, performing deep dives into source of wealth, trading addresses, nature of business and business turnover to verify compliance and mitigate regulatory risks.
- Analyzed client documentation and financial data during quality reviews, identifying discrepancies in medium to low-risk cases and ensuring adherence to CDD standards and bank policies.
- Led supportive team leadership for Account Re-opening and Closures processes, guiding 8+ analysts through remediation workflows, evidence validation, and approvals to resolve 200+ cases monthly with 98% accuracy.
- Directed Fort reconciliation team operations, overseeing discrepancy tracking, record matching, and corrective actions to ensure 100% financial compliance and reduce errors by 25%.
- Monitored team performance metrics, conducted quality checks on outputs, and escalated high-risk issues to stakeholders, improving process efficiency by 30%.
Personal Banker
Barclays
Noida, India
06.2018 - 07.2023
- Delivered personalized assistance via retail banking voice channel, resolving 100+ daily customer queries on account products, transactions, and services to achieve 95% Net Promoter Score.
- Acted as subject-matter expert for onboarding new joiners, conducting live call monitoring and providing actionable feedback to enhance compliance.
- Monitored and coached team on call quality, sharing best practices for query resolution and product knowledge to reduce escalations and improve first-call resolution to 90%.
- Conducted in-depth investigations as a Fraud Analyst on Visa-flagged transactions, reviewing patterns, merchant data, and evidence to identify fraud rings and recommend preventive measure.
Education
Post Graduation in Diploma Management -
Institute of Integrated Learning in Management
Greater Noida01.2018
Business in Bachelor Administration(H) - undefined
George College of Management & Science
Kolkata01.2014
Higher Secondary - undefined
Army Public School
Jabalpur01.2011
Skills
- Python
- Power BI
- Senior Stakeholder Collaboration
- Internal Audit Reporting & Non-Conformity Assessment
- Executive Communication (Written & Verbal)
- KYC Audits
- Risk Assessments
- Generative AI (Gen AI) Fundamentals
- Executive Calendar Management
- Travel Planning & Itinerary Management
- Expense Management & Budget Reconciliation
- Administrative Operations
- Process Improvement & Problem Solving
- Change & Adaptability
Additional Information
- AI Powered Business Analysis by House of Edtech
- Foundations of AI and Everyday Productivity by House of Edtech
Achievements
- SCC HERO Awards for Best Team of the Year(2024)
- Received Recognition for outstanding Leadership and Team Performance contributing to the overall success of CDD Re-open.
- Led colleague engagement at Pune site by organizing a successful International Women’s Day event, fostering participation of 250+ female employees through games and distribution of goodies to celebrate and honor their contributions.
VOLUNTEERING
- Physical Security Awareness Roadshow among 669 colleagues over 2 days.
- Women's Safety Workshop through our Citizenship partner Magic Bus Foundation mentoring female students teaching self-defense and awareness strategies, fostering community empowerment.
- Tree Plantation Drive through our Citizenship partner Magic Bus Foundation planting 500+ saplings with 100+ volunteers to promote environmental sustainability. Career Mentorship and Personal Hygiene Awareness Campaign for Girls, Women Empowerment through our Citizenship partner Magic Bus Foundation mentored 50+ school girls through career guidance sessions, focusing on skill-building and goal-setting to enhance future opportunities
Timeline
Quality Assurance and Governance Analyst
Barclays
03.2025 - Current
Process Expert (CDD KYC - Business Banking)
Barclays
08.2023 - 02.2025
Business Support Analyst (Executive Support)
Barclays
08.2022 - 02.2025
Personal Banker
Barclays
06.2018 - 07.2023
Business in Bachelor Administration(H) - undefined
George College of Management & Science
Higher Secondary - undefined
Army Public School
Post Graduation in Diploma Management -
Institute of Integrated Learning in Management