Summary
Overview
Work History
Education
Skills
Accomplishments
Projects
Personal Information
Hobbies and interests
Timeline
Generic

Sarita Gole

Pune

Summary

Accomplished Quality Assurance and Governance Analyst at Barclays with expertise in risk assessment and stakeholder relationship management. Excelled in data analysis and process optimisation, enhancing compliance and efficiency. Proven leadership in training and team development, driving continuous improvement. Adept in ServiceNow and Microsoft Excel, delivering insightful reporting and strategic solutions.

Overview

7
7
years of professional experience

Work History

Quality Assurance and Governance Analyst

Barclays
Pune
03.2025 - Current
  • Determination of risk based on the outcome of the QA review, flagging risks that are outside of tolerance.
  • Reviewed ServiceNow incidents and request tickets to ensure compliance with SLA timelines, supporting internal audits and quality standards
  • Development of reports and presentations on quality assurance performance, and communication of findings to internal senior stakeholders.
  • Collaboration with teams across the bank to align and integrate quality assurance processes.
  • Utilised advanced Excel functions to manipulate large datasets for insightful reporting.
  • Established governance frameworks to maintain data integrity and compliance with regulatory standards.
  • Assessed risks associated with new business opportunities through detailed analysis.
  • Reviewed and updated business continuity plans to mitigate risks associated with system failures.

Customer Care Leader

Barclays
Pune
07.2023 - 02.2025
  • Second-eye checker for Business Banking CDD KYC cases, ensuring compliance with regulatory standards as per UNITED KINGDOM FCA norms.
  • Performed verifications on Source of Wealth reports.
  • Analysed quality control data to identify trends and areas for improvement, contributing to continuous process optimisation.
  • Monitored team performance against KPIs, providing feedback and guidance for improvement.
  • Identify and resolve discrepancies successfully clearing outstanding and BAU Fort Reconciliations and reducing financial reporting errors.
  • Process optimisation and continuous improvement streamlined process to improve efficiency , develop strategies to mitigate any risk and ensuring security and compliance.
  • Conducted regular training sessions and performance evaluations for team members, identifying strengths, areas for improvement and opportunities for development.

Business Support Analyst

Barclays
Pune
08.2022 - 06.2023
  • Managed diaries and organised meetings and appointments for the Director to optimise his schedules.
  • Arranged international travel, visas, accommodation, and itineraries for executives to facilitate seamless business operations.
  • Organised corporate events, including conferences and dinners, to enhance company culture and stakeholder engagement.
  • Tracked expenditures against budget targets and spending limits on Concur.
  • Raised and monitored ATRs to support onboarding and resource provisioning. Coordinated cost centre reviews with Finance and HR to ensure funding accuracy.

Personal Banker/Fraud Analyst

Barclays
Noida
06.2018 - 07.2022
  • Developed and maintained strong relationships with clients, offering personalised banking services to enhance customer satisfaction.
  • Maintained up-to-date knowledge of financial regulations, products, and services to provide current and prospective clients with accurate information.
  • Resolved client queries and complaints efficiently, maintaining high standards of customer service and retaining client loyalty.
  • Conducted detailed investigations into customer accounts to verify legitimacy and prevent unauthorised access.
  • Monitored customer accounts for irregular spending patterns, promptly freezing accounts to prevent further unauthorised transactions.
  • Analysed chargeback requests to distinguish between legitimate claims and fraudulent disputes, protecting company revenue.
  • Delivered training sessions on fraud awareness and prevention techniques to new employees, fostering a knowledgeable work environment.

Education

Master of Business Administration - Marketing

Institute for Integrated Learning in Management
Greater Noida, UP
2018

Bachelor of Business Administration -

George college of Management and Science
Kolkata, WB
2014

Certificate of Higher Education - Commerce

Army Public School
Jabalpur, MP
2011

Skills

  • Written and verbal communication
  • Auditing
  • Customer Service
  • Knowledge of ServiceNow
  • Stakeholder relationship management
  • Leadership effectiveness
  • Data analysis
  • Risk Assessments
  • Microsoft Excel
  • Teamwork

Accomplishments

  • Received recognition for outstanding leadership and team performance contributing to the overall success of CDD REOPEN
  • SCC HERO AWARDS to CDD CLOSURES for the best team of the year.

Projects

  • CDD KYC BUSINESS BANKING
  • FORT RECONCILIATION

Personal Information

Hobbies and interests

  • Volunteering and community service
  • Event planning and organising team activities.
  • Fitness and regular gym workouts.

Timeline

Quality Assurance and Governance Analyst

Barclays
03.2025 - Current

Customer Care Leader

Barclays
07.2023 - 02.2025

Business Support Analyst

Barclays
08.2022 - 06.2023

Personal Banker/Fraud Analyst

Barclays
06.2018 - 07.2022

Master of Business Administration - Marketing

Institute for Integrated Learning in Management

Bachelor of Business Administration -

George college of Management and Science

Certificate of Higher Education - Commerce

Army Public School

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Sarita Gole