IT Analyst
TCS
2 2015 - Current
- Worked in setting up the applications and related processes
- Worked as a Transition Lead for smooth knowledge transfer sessions
- Prepared Final DOUs including technical aspects and reviewed daily DOUs
- Delivered technical playbacks (Reverse Knowledge transfer)
- To analyze incidents reported by the customer and provide a resolution within the stipulated timeline
- Creating all the reports like SLA report that ensure 100% quality of final proof
- Preparing shift roster of team and sending it to management
- Providing process training to newly joined associates
- Actively participated in requirement analysis for any bug fixes or any enhancements or any development task
- Interacted with the client/internal team members during requirement gathering and analysis phase
- Effectively used C#.NET for coding business logic
- Effectively tested and deployed applications on live regions
- Kept deadlines and delivered deliverables within stipulated timeframe
- Performed as a Technical lead in a project and accomplished most of Bug Fixes and new enhancements using .NET framework without any issue and deployed it on Live systems
- Providing technical support in case of any failure in applications
- Handling team of 9 associates, providing individual feedback, reporting to Delivery manager regarding teamwork, work plans and training plans.
- Investigated system issues and implemented resolutions to reduce downtime.
- Streamlined IT processes by implementing automation tools and reducing manual effort.
- Developed diagrams to describe and lay out logical operational steps.
- Boosted efficiency through the creation of detailed documentation, streamlining onboarding for new team members.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Used critical thinking to break down problems, evaluate solutions and make decisions.