Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
Languages
Timeline
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Sarita Sharma

Sarita Sharma

Thane

Summary

Dynamic professional with over 16 years of experience in the food and QSR industry, specializing in people management, stock audits, and optimizing sales performance. Proven track record of maximizing profits through innovative problem-solving and analytical thinking. Committed to fostering continuous learning and implementing effective strategies in high-pressure environments.

Overview

15
15
years of professional experience

Work History

Café Excellence Manager

abCoffee (Brewbay Innovations Pvt Ltd)
Mumbai
07.2024 - Current
  • Training completion status in Taqtics, and conducted on-floor training activities, achieving a 90-95% completion rate.
  • Supported the Operations Team in reducing delivery metrics, achieving a decrease in average delivery time from 10.2 minutes to 7.2 minutes across all stores in Pan India.
  • Developed and implemented SOPs for controlling the speed of service (Deployment Plan rollout), resulting in a reduction of average order completion time from 8 minutes to 4.3 minutes in Mumbai and Bangalore, and to 5 minutes in Delhi.
  • Trained Barista team to promote Google Scan Code reviews, enhancing customer engagement and increasing location-specific feedback.
  • Organized coffee tasting sessions for corporate and retail customers, educating them on coffee sensory, roast profiles, brewing equipment, and food pairing.

Retail Store Manager - Operation

TATA Starbucks Private Limited
12.2019 - 06.2024
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Monitored employee performance and provided feedback on a regular basis.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Achieved EBITDA between 12-15% at Thane THE WALK Store and 14% at Runwal Green Store, Mulund.

Area Manager

Café Coffee Day Global Ltd
09.2015 - 10.2019
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Identified business opportunities by analyzing consumer trends within local markets.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.

Assistant Manager Operations

McDonald's India
03.2010 - 12.2014
  • Company Overview: Hardcastle Restaurants PvtLtd
  • Best shift runner of the Quarter three times
  • Successfully cleared and achieved Golden archive award in ASM (Advance Shift Management) course in 1st attempt
  • The story of my achievement is mentioned under McDonald's Heroes category, which was being displayed in all stores
  • Hardcastle Restaurants Pvt Ltd

Education

BMS - Bachelor’s in Management Studes

Mumbai
03.2012

DTM - Diploma in Tax Management

Mumbai
03.2009

Skills

  • Experienced in Word, Excel, PowerPoint
  • Inventory control, teamwork, and collaboration
  • Mentorship and Support
  • Specialized Coffee Workshops
  • Safe food handling practices
  • Recruitment and Interviewing Skills
  • Workforce management

Hobbies and Interests

  • Watching Cartoons
  • Travelling

Awards

  • Best shift runner of the Quarter three times
  • Successfully cleared and achieved Golden archive award in ASM (Advance Shift Management) course in 1st attempt
  • The story of my achievement is mentioned under McDonald's Heroes category, which was being displayed in all stores.

Languages

  • English
  • Hindi
  • Marathi
  • Punjabi

Timeline

Café Excellence Manager

abCoffee (Brewbay Innovations Pvt Ltd)
07.2024 - Current

Retail Store Manager - Operation

TATA Starbucks Private Limited
12.2019 - 06.2024

Area Manager

Café Coffee Day Global Ltd
09.2015 - 10.2019

Assistant Manager Operations

McDonald's India
03.2010 - 12.2014

BMS - Bachelor’s in Management Studes

DTM - Diploma in Tax Management

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Sarita Sharma