Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

SARITA SINHA

Delhi NCR,UP

Summary

Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Springfit Mattresses

Sr. E-Commerce Executive
Noida, Uttar Pradesh
2 2022 - Current
  • Handling platforms like Amazon, Shopify, Flipkart, Pepperfry, TataCliq, Urban Ladder & Bajaj.
  • Order Processing, POD upload & Monitoring Amazon Health Metrics- ODR,VTR & LSR.
  • Coordination with POC's for Production and Logistic team to facilitate Smooth Process.
  • Warranty Generation, Review and Feedback.
  • RTO management, Replacements, Reverse pickup and CN generation.
  • Maintaining Daily Sales Report.
  • Handling Customer Inquiry & Escalations, resolution on all Platform
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Create, manage and optimize product listing.

Us Polo Assn, Arvind Lifestyle Brands Ltd

Operational Division Assistant Manager
Delhi, India
04.2013 - 01.2020
  • Maintaining Daily Sales Reports & other Productivity related Reports & handling multi escalations
  • Dealing professionally and courteously with the Customer Complaints or Queries
  • Assisting Manager in organizing, planning & implementing strategy to attract customers
  • Monitoring and Maintaining store inventory
  • Promotes sales by demonstrating merchandise and products to customers
  • Handling and successfully implementing the Signature Customer Experience (SCE) module at store
  • Support and Motivate Team Members by conducting weekly meetings to improve communication and build a Team Spirited environment to improve job performance.

Education

M.Sc - Fashion And Textile Merchandising

Amity University
Noida
04.2011 - 03.2013

Bachelor of Science -

Barkatullah University
Bhopal
04.2007 - 03.2010

Skills

SKILLS AND ABILITIES

Great listener and able to take direction from individuals & higher level positions

Microsoft Office, Social media, Spreadsheets, Email communication

Business Development

Additional Information

  • Sark export house - Done a 3 months internship of merchandising and operations.
  • Richa global export house - Done 6 months internship of merchandising and operations.

Timeline

Us Polo Assn, Arvind Lifestyle Brands Ltd

Operational Division Assistant Manager
04.2013 - 01.2020

M.Sc - Fashion And Textile Merchandising

Amity University
04.2011 - 03.2013

Bachelor of Science -

Barkatullah University
04.2007 - 03.2010

Springfit Mattresses

Sr. E-Commerce Executive
2 2022 - Current

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SARITA SINHA