SARITA SINHA
Delhi NCR,UP
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Springfit Mattresses
Sr. E-Commerce Executive
2 2022 - Current
- Handling platforms like Amazon, Shopify, Flipkart, Pepperfry, TataCliq, Urban Ladder & Bajaj.
- Order Processing, POD upload & Monitoring Amazon Health Metrics- ODR,VTR & LSR.
- Coordination with POC's for Production and Logistic team to facilitate Smooth Process.
- Warranty Generation, Review and Feedback.
- RTO management, Replacements, Reverse pickup and CN generation.
- Maintaining Daily Sales Report.
- Handling Customer Inquiry & Escalations, resolution on all Platform
- Introduced new methods, practices and systems to reduce turnaround time.
- Create, manage and optimize product listing.
Us Polo Assn, Arvind Lifestyle Brands Ltd
Operational Division Assistant Manager
04.2013 - 01.2020
- Maintaining Daily Sales Reports & other Productivity related Reports & handling multi escalations
- Dealing professionally and courteously with the Customer Complaints or Queries
- Assisting Manager in organizing, planning & implementing strategy to attract customers
- Monitoring and Maintaining store inventory
- Promotes sales by demonstrating merchandise and products to customers
- Handling and successfully implementing the Signature Customer Experience (SCE) module at store
- Support and Motivate Team Members by conducting weekly meetings to improve communication and build a Team Spirited environment to improve job performance.
Education
M.Sc - Fashion And Textile Merchandising
Amity University
Noida 04.2011 - 03.2013
Bachelor of Science -
Barkatullah University
Bhopal 04.2007 - 03.2010
Skills
SKILLS AND ABILITIES
undefinedAdditional Information
- Sark export house - Done a 3 months internship of merchandising and operations.
- Richa global export house - Done 6 months internship of merchandising and operations.
Timeline
Us Polo Assn, Arvind Lifestyle Brands Ltd
Operational Division Assistant Manager
04.2013 - 01.2020
M.Sc - Fashion And Textile Merchandising
Amity University
04.2011 - 03.2013
Bachelor of Science -
Barkatullah University
04.2007 - 03.2010
Springfit Mattresses
Sr. E-Commerce Executive
2 2022 - Current
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