Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saritha Ram

Hyderabad

Summary

Dynamic and results-oriented Guest Relations Manager and Floor Manager with 3 years of extensive experience in hotel and hospitality sectors. Demonstrated success in providing outstanding guest service, swiftly addressing concerns, overseeing floor operations efficiently, and guiding cross-functional teams to elevate guest satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Floor Manager

Antera
Hyderabad
09.2024 - Current
  • Executed front office operations, ensuring seamless reservations.
  • Led team in hospitality etiquette and grooming standards to enhance guest experiences.
  • Resolved conflicts and managed complaints effectively, maintaining high satisfaction levels.
  • Trained and developed staff, fostering a culture of continuous improvement.
  • Facilitated upselling strategies to drive revenue growth across services.
  • Managed GRM systems and feedback loops to optimize guest relations and service delivery.
  • Supervised daily store operations and ensured compliance with company policies.
  • Assisted staff in providing excellent customer service to enhance guest experiences.
  • Monitored sales floor activities to maintain a clean and organized environment.
  • Collaborated with team members to resolve customer inquiries and issues effectively.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Maintained a safe, clean and organized floor environment.
  • Created daily work schedules for staff members according to the needs of the business.
  • Oversaw multilingual communication, catering to diverse clientele needs.

Guests Relation Executive

S V Hositality
Hyderabad
03.2024 - 08.2024
  • Cultivated strong relationships with guests to elevate overall experience.
  • Collaborated with departments to enhance guest services and streamline operations.
  • Conducted follow-ups with guests to collect valuable feedback and insights.
  • Monitored guest feedback to pinpoint improvement opportunities within organization.
  • Resolved guest complaints professionally, ensuring satisfaction and loyalty.
  • Maintained comprehensive knowledge of hotel services, facilities, and amenities.
  • Greeted and welcomed guests upon arrival, creating positive first impressions.
  • Supervised front desk operations for daily efficiency and effectiveness.

Head Hostess

big brewsky
Bengaluru
02.2023 - 12.2023
  • Greeted and seated guests promptly in busy restaurant environment.
  • Managed reservation system to optimize table turnover and enhance guest experience.
  • Addressed inquiries and resolved concerns efficiently and professionally.
  • Maintained cleanliness and organization of front-of-house areas consistently.
  • Trained new staff on hosting procedures and operational policies.
  • Supervised team of hostesses to ensure timely completion of duties.
  • Monitored guest needs throughout visits, responding quickly to issues.
  • Collaborated with departments to coordinate events or services as required.

Hostess

secret story
Bengaluru
03.2022 - 11.2022
  • Greeted guests warmly and escorted to tables for optimal dining experience.
  • Managed reservation system to enhance seating efficiency.

Education

Master of Science - BSC (BZC)

Government Degree School
Hyderabad
03-2021

Bachelor of Science - BiPC

Kasturba Gandhi Junior College
Hyderabad
05-2019

High School Diploma -

Indo American High School
Hyderabad
03-2017

Skills

  • Guest relations and customer service
  • Conflict resolution and feedback management
  • Staff training and team building
  • Team collaboration and operations management
  • Multilingual communication
  • Reservation and floor management

Languages

Telugu
Native language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Bengali
Beginner (A1)
A1

Timeline

Floor Manager

Antera
09.2024 - Current

Guests Relation Executive

S V Hositality
03.2024 - 08.2024

Head Hostess

big brewsky
02.2023 - 12.2023

Hostess

secret story
03.2022 - 11.2022

Master of Science - BSC (BZC)

Government Degree School

Bachelor of Science - BiPC

Kasturba Gandhi Junior College

High School Diploma -

Indo American High School

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Saritha Ram