BARASHA SARMA
BANDHAN BANK
Guwahati
3
years of professional experience
Customer relationship officer with experience in KYC verification, account servicing, and transaction processing. Skilled in CRM software, core banking systems, and resolving account issues quickly to support strong customer satisfaction.
Work History
CUSTOMER RELATIONSHIP OFFICER
8 Months- Resolved customer complaints efficiently and professionally, enhancing overall customer satisfaction.
- Resolved account questions, card issues, and transaction disputes with clear communication.
- Guided customers on savings accounts, loan products, and digital banking services.
- Supported customers with account setup, deposits, withdrawals, and service requests at Bandhan Bank branches.
- Processed cash, cheque, and transfer requests while adhering to bank security protocols.
- Verified KYC documents and updated customer records to ensure compliance with Bandhan Bank procedures.
Senior Executive Officer
2 Years 4 Months- Led monthly meetings with department heads to review goal progress, discuss challenges, and develop solutions.
- Promoted ICICI Bank products through customer interactions, enhancing referral opportunities.
- Updated customer records and tracked application statuses to ensure accurate processing across banking systems.
- Assisted IT staff with security tasks, safeguarding company systems, networks, and data centers.
Education
Bachelor of Commerce - Banking And Finance
Skills
KYC verification
Account servicing
Transaction processing
Core banking systems
CRM software
Customer relationship management
Sales techniques
Timeline
CUSTOMER RELATIONSHIP OFFICER
BANDHAN BANK
03.2026 - CurrentRead More
Senior Executive Officer
ICICI Bank
11.2023 - 03.2026Read More
Narengi Anchalick Mahavidyalaya
Bachelor of Commerce from Banking And Finance
Read More