Sarmistha Bal

• Greet and assist customers, answering inquiries about rentals, availability, and pricing.
• Process rental agreements, returns, extensions, and cancellations accurately in the system.
• Maintain and update inventory records, ensuring equipment or assets are tracked and available.
• Coordinate with maintenance and logistics teams to ensure timely preparation and delivery of rental items.
• Manage and reconcile payments, deposits, and invoices.
• Support the Hub Manager with administrative tasks including scheduling, filing, and reporting.
• Handle customer complaints or issues professionally and escalate when needed.
• Ensure compliance with company policies and safety regulations.

· Sales Management: Drive daily, weekly, and monthly sales objectives for mobile devices, accessories, and service plans. Monitor team sales performance and implement strategies for improvement. Promote additional products and services such as insurance, upgrades, and data plans.

· Customer Service Excellence: Ensure exceptional customer satisfaction through professional service and in-depth product knowledge. Address customer complaints or technical issues with empathy and efficiency. Uphold after-sales support standards, including warranty and repair processes.

· Team Leadership & Development: Recruit, train, and oversee sales associates and support staff. Conduct regular performance evaluations and provide coaching for enhancement. Cultivate a positive, high-energy work environment to motivate the team in achieving goals.

· Inventory & Product Management: Manage inventory levels of devices, SIM cards, and accessories. Collaborate with suppliers and the head office for timely restocking and new product introductions. Ensure proper merchandising, security, and display of mobile products.

· Operational Oversight: Supervise daily operations, including opening/closing procedures, cash handling, and reporting. Maintain store layout, and branding standards. Ensure all promotional materials and pricing updates are current.

· Technical Knowledge & Support: Keep abreast of the latest devices, software, operating systems, and service offerings. Assist the team in troubleshooting device issues and addressing customer technical inquiries.

· Reporting & Compliance: Generate and analyze sales, customer feedback, and inventory reports. Ensure adherence to company policies, telecom regulations, and data protection laws.