Sarmistha Mukherjee

Deputy Manager HRBP Corporate

Cadila Pharmaceuticals, Ahmedabad

Employee Life Cycle:

On -boarding & hiring through SAP,

Induction & Orientation,

PMS:

End to end PMS cycle

Ensuring freezing KRA in consultation with HoD

Ensuring one on one discussion for performance & rating

Ensuring seamless process of PMS

Identify & implement IDP for C & D raters

MIS Reports:

Attrition analysis report for pharma divisions

Weekly HR Review reports

Employee Engagement

Planning & Execution of GPTW activities

Employee connects

Training & development

Employee Life Cycle:

On -boarding & hiring through SAP,

Induction & Orientation

PMS:

End to end PMS cycle

Ensuring freezing KRA in consultation with HoD Ensuring one on one discussion for performance & rating

Ensuring seamless process of PMS

Identify & implement IDP for C & D raters

Employee engagement activity:

Planning & Execution of GPTW activities

Employee connects

ü Training & development

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Coordinated with other departments to ensure smooth flow of operations.
• Ensured compliance with safety regulations and company policies.
• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Organized training sessions for new hires to familiarize them with the workplace environment.

• Acting as a coordinator to set upPharmaadila Pharma Europe LTD, acting as a HR representative in CMD office, ensuring deadlines are met for the agenda given by CMD to the HR team, preparing MOM and sending to CMD Sir, ensuring regular updates on the open points discussed in CMD's meeting, coordinating between HR and CMD Sir for scheduling interviews, acting as the point of contact among executives, employees, clients, and other external partners, managing information flow, managing executives' calendars and setting up meetings, making travel and accommodation arrangements, tracking daily expenses and preparing reports, overseeing the performance of other clerical staff, formatting information for internal and external communication, taking minutes during meetings, screening and directing phone calls, organizing and maintaining the office filing system, resolving issues and troubleshooting, providing necessary information for decision-making, and maintaining an office setup that optimizes workflow.

• Ensuring that the team is processing all enquiries accurately, supervising the professional greeting of clients and visitors, recruitment, induction and training of receptionists and meeting room coordinators, appraisals and performance management of staff, leading, monitoring, motivating and inspiring the team, reviewing existing standards and procedures while implementing new best practices, ongoing development of skills and knowledge for the FOH team, producing, managing and operating the reception roster, managing the implementation for any change or upgrade in software systems, monitoring budget and producing reporting, reviewing the uniform requirements and sourcing new suppliers if needed.

• Leading and performing manager on duty tasks, handling guest enquiry and reservation cashiering, settling bills through Micros and FMC, conducting monthly inventory, providing charismatic and personalized customer engagement, updating paperwork for therapist monthly incentives and bookings, preparing financial reports and checking daily maintenance job and report, up-selling treatment and retail products, establishing clear systems and procedures for front desk operations, delivering comprehensive training for reception desk team, managing office stockroom and supply inventory, embodying brand values and company policy, managing diaries for executive level management, coordinating bookings for conference and meeting rooms.

• Handling and supervising both Front Desk and Housekeeping operations, having a detailed knowledge of the property management system, distributing roles and responsibilities among associates, taking care of inventory and ordering, giving proper training to associates, maintaining liaison between departments, scheduling and reporting to higher management, training and mentoring employees, enhancing working relationships, identifying issues and providing solutions, resolving customer queries and problems, supervising work of contracted employees, and ensuring work is delivered on schedule.