Sarmuddin Shaikh
Andheri (W)
Summary
To utilize my knowledge and skills in a reputed organization, taking on responsibilities and contributing significantly to its growth and success.
Results-driven Supervisor with 18+ years of experience in managing automotive service centers, ensuring efficient operations, and leading teams to achieve exceptional customer satisfaction. Proven track record of improving workflow, reducing costs, and enhancing team productivity in the automotive industry. Skilled in team management, customer service, and workflow optimization.
Overview
10
10
years of professional experience
Work History
Floor Supervisor
Modi Hyundai Pvt. Ltd.
01.2022 - 01.2023
- Supervised daily operations and ensured smooth workflow
- Trained new technicians and ensured they followed company protocols
- Assisted in inventory management and reduced costs
Floor Supervisor
Shrinath Hyundai Pvt Ltd.
01.2017 - 01.2023
- Managed a team of technicians and ensured timely completion of tasks
- Coordinated with customers to understand their needs and provided solutions
- Maintained records of customer interactions and ensured follow-up
Floor Supervisor
Auto Mustafa Garage
01.2020 - 01.2022
- Assisted in managing daily operations and ensured customer satisfaction
- Performed routine maintenance and repairs on vehicles
- Assisted in inventory management and reduced costs
Floor Supervisor
S.C. Ford
01.2013 - 01.2022
- Led a team of technicians and ensured high-quality work
- Implemented process improvements that increased efficiency and productivity
- Developed and maintained relationships with customers and vendors
Education
Secondary School Certificate (SSC) -
Industrial Training Institute (ITI)
Skills
- Team Management and Leadership
- Customer Service and Relations
- Workflow Optimization and Efficiency
- Inventory Management and Cost Reduction
- Basic Computer Knowledge
- Estimation and Quotation
- Pre-Voice Systems
- Arrow Open
Accomplishments
- Improved customer satisfaction ratings by 25% through effective issue resolution and communication
- Increased team productivity by 30% through workflow optimization and training
Hobbies and Interests
- Playing Cricket
- Reading Automotive Industry Trends
Disclaimer
I hereby declare that the information provided is accurate and true to the best of my knowledge.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 05/05/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Beginner
A1
Timeline
Floor Supervisor
Modi Hyundai Pvt. Ltd.
01.2022 - 01.2023
Floor Supervisor
Auto Mustafa Garage
01.2020 - 01.2022
Floor Supervisor
Shrinath Hyundai Pvt Ltd.
01.2017 - 01.2023
Floor Supervisor
S.C. Ford
01.2013 - 01.2022
Secondary School Certificate (SSC) -
Industrial Training Institute (ITI)
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