Saroj Goutam
Bengaluru
Summary
Customer Service Associate
Overview
4
4
Languages
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Assistant Store Manager
Hamleys
Bangalore
07.2025 - Current
- Assisted in daily store operations and staff management.
- Trained new team members on customer service standards.
- Handled inventory management and stock replenishment processes.
- Collaborated with team to ensure a positive shopping experience for customers.
- Monitored sales performance and addressed customer inquiries effectively.
- Maintained store appearance and cleanliness to meet company standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Customer Service Representative
Mark's and Spenchar
Bangalore
09.2021 - 07.2025
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Handled cash transactions accurately and efficiently at the register.
- Maintained product knowledge to provide informed recommendations to customers.
Education
Master of Arts -
THB College
Gauhati , India 08.2011 - 08.2014
Skills
- Store operations
- Inventory management
- Visual merchandising
- Customer relationship management
- Customer service
- Product knowledge
- Team leadership
- Sales processing
- Customer engagement
- Performance tracking
- Staff training
- Problem solving
- Effective communication
- Time management
- Sales techniques
- Incident reports
- Staff scheduling
- Upselling and cross selling
- Stock management
- Records management
- Team building and leadership
- Staff management
- Issue resolution
- Staff supervision
- Customer relations
- Sales strategies
- Goals and performance
- POS systems
- Operations
- Business development and planning
- Mentoring and coaching
- Cost control
- Employee coaching
- Team management
Languages
English
First Language
English
Beginner (A1)
A1
Hindi
Beginner (A1)
A1
Bengali
Beginner (A1)
A1
Timeline
Assistant Store Manager
Hamleys
07.2025 - Current
Customer Service Representative
Mark's and Spenchar
09.2021 - 07.2025
Master of Arts -
THB College
08.2011 - 08.2014