Saroj Maharana

ITIL incident management service process.

Also supporting PAN INDIA FMS Engineers

handling around 10000 user’s Domain environment.

Also working North America multiple server patching Project.

Manage user accounts, exchange accounts, and account policies in Active Directory.

Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.

Provided Technical Guidance and Operational Instructions to system users.

Good Communication skills with proper Phone Etiquette.

Every Mouth monitoring for all assets with McAfee status for Pen India and Bhutan.

Also working New Implemented in Domain (server, switch, router, etc.)

Working with cyber security Team upcoming threats across all domain.

Basic network connectivity troubleshooting.

VPN configuration on User’s laptop.

Creation and deletion of user accounts/Policy on AD Server.

Installation and configuration DNS and DHCP on windows server 2012 r2.

Installation and configuration WSUS and WDS on Windows Server 2012r2.

Developed organizational units in Active Directory (AD) and managed user security with group policies.

• Responded to user inquiries regarding computer software or hardware operation to resolve problems.
• Provided technical support to end users in a corporate environment for desktop computers, laptops, and related peripherals.
• Assisted with the setup of new computer systems as needed for end users.
• Installed and configured Windows Server operating systems for new servers.
• Deployed applications and services on servers according to established standards.
• Monitored server resources such as disk space utilization to ensure adequate availability of resources for applications running on the server.
• Provided guidance to junior team members on best practices for supporting server infrastructure.

• Provide Installation and configuration of Laptop and Desktop OS, Software, Printers, Scanner etc.
• Installed, configured and maintained computer hardware, software and peripherals.
• Provided technical assistance to users in person, via phone or email.
• Diagnosed and resolved hardware and software issues efficiently.
• Troubleshot network connectivity issues for both wired and wireless connections.
• Configured user accounts, permissions and passwords according to company policies.
• Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
• Resolved printer problems remotely or onsite as needed by users.
• Monitored system performance and conducted preventive maintenance tasks regularly.