Saroj Panda
Gurgaon
Summary
A dedicated Team Leader with 2 Years of experience in mentoring and guiding employees to ensure successful completion of assigned tasks. Providing timely response to emails & calls. Skilled in conducting training, auditing and mentoring team members to promote productivity and commitment to friendly services. Building long-term Relationships with key Clients.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert (Team Leader)
Optum Global Solutions
Gurgaon
12.2016 - Current
Managed a Team of 35 Employees to deliver projects on time & within the Turn around Time.
Organized Team Meetings to discuss goals and objectives, ensured deadlines are met, and provided guidance and mentorship.
Developed and delivered team Training sessions to ensure team members are up to date on the latest processes, updates and procedures.
Managed all Internal Audit & implemented a new quality control system, resulting in a 25% reduction in Defects/Errors & a 15% increase in customer satisfaction.
Coordinated closely with other teams to ensure that costumer needs should met and exceeded
Process Associate
Concentrix
Gurgaon
07.2014 - 09.2016
- 2 Years Experience in Concentrix as a CSE (USA – Email Process (Amazon.com)
- Handled all the Customers Queries related to Amazon Orders.
- Provide customer satisfaction as per their expectations.
Education
Master Of Finance & Control - MFC
Kalinga Institute Of Management
Odisha, Bhubaneswar01-2013
Bachelor Of Commerce - B.COM
Abhimanyu Samant Singhar Degree College
Odisha06-2011
Skills
- Team Building
- Process Analysis
- Process Improvement
- Professionalism
- Decision-Making
- Relationship Building
- Training & Mentoring
- Problem-solving abilities
- Experience in leadership
Languages
Oriya
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
Optum Special Expertise Reorganization Award
Optum Best Quality Auditor Award
Optum Sustaining Award
Optum Performance Award
Optum Employee of the Year
Timeline
Subject Matter Expert (Team Leader)
Optum Global Solutions
12.2016 - Current
Process Associate
Concentrix
07.2014 - 09.2016
Master Of Finance & Control - MFC
Kalinga Institute Of Management
Bachelor Of Commerce - B.COM
Abhimanyu Samant Singhar Degree College
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