Saroj Sharma
Customer Service Representative
Mumbai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Verifier
Call 2 Connect A Route Mobile Company
Mumbai
05.2023 - Current
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Fixed identified issues to increase productivity and boost workflows.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Conducted data review and followed standard practices to find solutions.
Quality Analyst
Teleforce Technologies Pvt. Ltd.
Siliguru
02.2019 - 02.2020
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Addressed non-conformance issues, pausing production to correct errors.
- Defined and implemented quality initiatives to reduce risk.
Customer Executive
Teleforce Technologies Pvt. Ltd.
Siliguri
05.2018 - 01.2019
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Proactively upsold products or services and introduced extended warranty options to customers.
- Identified complications requiring further research and escalated to appropriate department or management.
- Transferred calls to relevant department for further assistance.
Customer Executive
Uttam Mudra It Management And BPO Services Pvt. Ltd.
Siliguri
09.2016 - 11.2018
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Proactively upsold products or services and introduced extended warranty options to customers.
- Identified complications requiring further research and escalated to appropriate department or management.
- Transferred calls to relevant department for further assistance.
Education
Bachelor Of Arts - General Studies
Parimal Mitra Smriti Mahavidyalaya
Mal, Jalpaiguri, West Bengal 07.2014 - 06.2018
Skills
Proficient in Excel
undefinedTimeline
Verifier
Call 2 Connect A Route Mobile Company
05.2023 - Current
Quality Analyst
Teleforce Technologies Pvt. Ltd.
02.2019 - 02.2020
Customer Executive
Teleforce Technologies Pvt. Ltd.
05.2018 - 01.2019
Customer Executive
Uttam Mudra It Management And BPO Services Pvt. Ltd.
09.2016 - 11.2018
Bachelor Of Arts - General Studies
Parimal Mitra Smriti Mahavidyalaya
07.2014 - 06.2018
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