Sarojini
New Delhi
Summary
Seeking for a highly motivated and dynamic position in reputed organization where I can utilize my acquired skills at its fullest. An organization that would expose me on diverse environment for tackling and managing all kind of issues related to man management and team-building and a company which believes in people and process and build solid standards throughout.
Professional with 8+ year experience Maintain a high standard of hygiene, safety and cleanliness as excellent practice. Perform multiple assignments in tight schedule with a flexible, positive and initiative approach Excellent man-management skills and ability to interact with guest. A consistent performer with a proven track record of operation.
Overview
7
7
years of professional experience
Work History
Sr. Executive (Front Desk & Admin)
Pristine Logistics Infrastructure Pvt Ltd
11.2023 - Current
- Ensured that all areas of the front desk were kept clean and organized.
- Provided administrative support to staff members.
- Responded quickly to emails from customers regarding their queries.
- Greeted and welcomed customers in a friendly manner.
- Resolved customer complaints in a professional manner.
- Handled cash transactions accurately and efficiently.
- Performed data entry tasks into computer systems as needed.
- Organized incoming mail, packages, and deliveries promptly.
- Collaborated with other departments to complete special projects.
- Managed bookings of conference rooms or other facilities.
- Answered incoming calls and provided information about services and products.
- Maintained an accurate inventory of office supplies.
- Coordinated with various departments to ensure smooth operations.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Managed travel arrangements for employees.
- Handled petty expenses efficiently.
- Maintained an excellent attendance track record. etc
Customer Support Erective
OIS NIGERIA VISA APPLICATION CENTER
New Delhi
06.2019 - 11.2023
- Managed and organized documents, records, and files efficiently
- Managed customer inquiries efficiently
- Coordinated with the Nigeria High Commission, New Delhi, for visa processing
- Managed client passports efficiently and accurately
- Managed visa inquiries via phone, offering accurate information and assistance
- Implemented biometric technology to enhance efficiency in processing transactions
- Managed the registration process for Bank verification numbers
- Completed visa application forms efficiently and accurately.
- Implemented efficient document follow-up processes to ensure timely completion and submission.
- Managed all office administrative tasks including organizing files, scheduling appointments and handling incoming calls.
- Visa processing.
Supervisor - Housekeeping
Jaypee Vasant Continental
04.2018 - 06.2019
- Maintained registers, documents and records
- Supervised all equipment effectively
- Ensured availability of resources
- Ensured regular reports and staff grooming.
- Conducts training sessions to educate employees on policies, work procedures, and equipment use and maintenance
- Monitored Housekeeping personnel to ensure rooms were prepared as per standard, especially for priority guests, repeat guests, and VIPs.
- Informs other operating departments of Housekeeping matters relating to room status, including Front Office issues and Engineering communication.
- Built and nurtured strong relationships with guests, ensuring exceptional customer satisfaction.
- Maintained records of all additional cleaning tasks undertaken
- Performed mattress turning, super cleaning and carpet rug cleaning tasks.
Team Leader- Housekeeping
THE EROS – NEHRU PLACE
06.2017 - 03.2018
- Monitored Housekeeping personnel to ensure preparation of rooms as per standard, especially for priority guests, repeat guests, and VIPs.
- Informed Front Office about Housekeeping matters to maintain accurate room status. Collaborated with Engineering department in communication.
- Developed and maintained positive relationships with guests and staff members
- Maintained registers, documents, and records.
- Supervised checks for cleanliness in guest corridors, public areas, and guest floors as well as ensured proper cleaning of guest rooms and pantry.
- Supervised all equipment
- Ensured resource availability
- Implemented processes to optimize staff grooming and regularly produce reports.
- Ensured professionalism in all staff services consistently
- Handling housekeeping shifts (Morning, Evening)
- Conducted training sessions to educate employees on policies, work procedures, and equipment usage and maintenance.
Team Leader- Housekeeping
the grand-new delhi
- 11.2016
- Assigns workers their duties
- Investigates complaints regarding housekeeping service and equipment and take corrective action
- Coordinates work activities among departments
- Performs cleaning duties in case of emergency or staff shortage
- Issues supplies and equipment to workers
- Establishes standards and procedures for work of housekeeping staff
- Records data regarding work assignments
- Handling housekeeping shifts
- Supervise room attendants.
operational trainee
the grand new delhi
- Single point of contact for Housekeeping queries from guests and other departments
- Take care of all registers and files related to guest floors and public area
- Take care of maintenances and store tracks
- Handling housekeeping desk
- Handling minibar store and checking minibar on daily basis and refilling
- Updating room status on Opera Property Management System
- Take care of housekeeping store.
Education
MBA ( Human resources) - Human Resources Management
NMIMS MUMBAI
07-2022
BHMCT- Hotel Management -
IHM Meerut
06.2015
SENIOR SECONDARY -
JAWAHAR NAVODAYA VIDYALAYA Bahraich
01.2011
HIGHER SECONDARY -
JAWAHAR NAVODAYA VIDYALAYA Bahraich
01.2009
Skills
- Word Processing
- Supply Replenishment
- Conflict and issue documentation
- Meeting Coordination
- Time Management
- Basic accounting
- Office Management
- File Management
- Guest Relations
- Travel Arrangements
- Cash Handling
Personal Information
- Father's Name: Mr. Lallu Ram
- Date of Birth: 11/22/93
- Gender: Female
Languages
- Hindi
- English
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Sr. Executive (Front Desk & Admin)
Pristine Logistics Infrastructure Pvt Ltd
11.2023 - Current
Customer Support Erective
OIS NIGERIA VISA APPLICATION CENTER
06.2019 - 11.2023
Supervisor - Housekeeping
Jaypee Vasant Continental
04.2018 - 06.2019
Team Leader- Housekeeping
THE EROS – NEHRU PLACE
06.2017 - 03.2018
Team Leader- Housekeeping
the grand-new delhi
- 11.2016
operational trainee
the grand new delhi
MBA ( Human resources) - Human Resources Management
NMIMS MUMBAI
BHMCT- Hotel Management -
IHM Meerut
SENIOR SECONDARY -
JAWAHAR NAVODAYA VIDYALAYA Bahraich
HIGHER SECONDARY -
JAWAHAR NAVODAYA VIDYALAYA Bahraich
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